Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
Prompt
4 Stars
Poor communication
The customer sevice at the beginning with Derek Purver in Christchurch to the the guys that came to pick up my stuff in Christchurch was absolutely great. Conroys had the best competitive price and thought that it was awesome that you supplied the packing boxes. The experience in between to the end was absolutely poor. I was disappointed as i rung on Tuesday 19 Sep to organise a time for delivery which was already confirmed for Monday 25 September. Conroys said they will ring me on Friday 22 September to organise a time(I wanted to request a morning delivery),come 5pm no-one had rung and i ended up ringing Conroys as to then they said someone from dispatch will ring at 7:30am on Monday 25 September(Delivery day) I thought thats okay they might deliver in the morning.Come Monday they rung me at 9am or 10am to say that they will deliver mid-day.Come 1:30pm-2pm delivery still had not come so i rung conroys again to get an update on time of arrival.They said delivery will be 3:30pm as to which they arrived at 3:45pm.I had to be at the airport at 4:30pm so it became rushed.I was absolutely ****ed off as a few of my family took time off work to help with the move and it was an absolute waste of time.That last part of my experience ****ed me off as to why i scored low on in the above questions. I said no to using the services again but its more a Maybe but that wasnt an option.
4 Stars
"exceptional communication at every step"
What a great experience moving from Sydney to Christchurch with Conroy! From the competitive price to the exceptional communication at every step along the way, everything arrived safe and in good condition I would definitely use them again!
"All my stuff has arrived safe"
All my stuff has arrived safe. Two guys were very professional. In melbourne i was dealing with janelle maybury over emails and phone ! WOW what a customer service ! I cant thank her enouph ! She is such an asset to the company !
Smooth move
Tim was great packing everything up. Right from phoning to ask for a quote, everyone I dealt with was great. Thank you for making this move smoother
Helpful
Very pleased with conroys could not be more helpfull
4 Stars
Safely delivered
We have been using Conroy's for well over 14 years and have always had a good experience. Thank you yet again for delivering our container items to us safely.
Kind regards, Bruce and Louise
Prompt, friendly and efficient.