Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFew Hiccups
Smooth Move
I was impressed with the customer service team, as they picked up the phones quickly and were very helpful.
However, I had called the morning of my scheduled move to stresss that there was a chance our property manager couldn't give us our keys to move in that day. I asked to be called at lunch for an approx delivery time but hadn't heard. When we finally arrived at the house the movers had been waiting for 5minutes which was lucky timing because there was a chance that we wouldn't have turned up at all.
Everything else went smoothly but I was frustrated that I wasn't warned when the movers would arrive.
Polite and Professional
Thank you - the move was great (have used you before) and will use you again - the boys made Pat (elderly gentleman aged 90) at ease - the were very polite and professional.
Punctual
Very professional. Our three movers were punctual friendly and very efficient. We would definitely recommend Conroy.
5 Stars
Unbeatable Price
Great prompt service and unbeatable price. Everything delivered perfectly in tact!
Helpful Staff
Friendly professional helpful staff- would highly recommend. Thank you.
Brilliant Guys
The three guys were absoluty brilliant. Fast, proffesion and all around good guys.
5 Stars
Not a Good Experience
Despite promises not to shift the big items down the narrow stairs, and use the alternative of lowering them out the window (as arranged, and why we paid for two extra people on the day) they gouged a large hole in the stair wall, tried to cover it with tape, didn't tell us, and then when the office was contacted, failed to phone the new owner and offer to fix it. As of six weeks later this still hadn't happened, much to our embarrassment.
Moving in also had its problems. One filing cabinet has been dropped and had a large dent, pushing the bottom drawer out of line so it wouldn't close. The movers must have noticed this when putting it into the office, but didn't tell us. It was unfixable because so badly damaged. We have had to buy a new one. Cheapest available $251.
We still can't file the keys to each cabinet. THey should have been taped to the side or at least in a box clearly marked.
We will have to buy two new ones (cost apparently $25 each)
Overall not a good experience
Generally Happy
We were very happy with the service from the collection point in Taupo and the delivery to our home in Auckland. It was discovered when unpacking the furniture that an antique chair had been broken due to heavy items being loaded onto it. Both the Conroy employees acknowledged this and contacted their boss to inform him. They also requested I speak with him, which I did. It was a very frosty conversation and clearly he was unimpressed that his two employees had admitted liability. We also filed an email immediately to your office. The truck took the chair back to your depot and we have not heard from anyone again. This is clearly unacceptable and I would like to know asap what has happended to the chair?
Best Regards
James
Good Value for Money
I always find Conroy to be good value for money, friendly staff and very smooth process. The only thing that went wrong this time was a piece of art work wasn't wrapped in bubble wrap and the paint was scratched which I will need to get an artist to touch up. Because the art work is on an old piece of wood, maybe the packing staff thought it wasn't valuable, however I had wrapped it in blankets indicating it was an important item as well as requesting art work be wrapped. Other than that all ok. It might pay to send the photos of the entrance way and any information regarding the address to the delivery guys as they knew nothing of what I had sent to admin. The delivery guys were excellent! All round, a good service.
Unfortunately there were a few hiccups on the New Zealand end of my move that left my belongings languishing in a warehouse for a month. When the Napier staff were notified they were all very helpful but it took 3 visits to their offices before my possessions arrived after being in Conroy’s hands for almost 10 weeks. The delivery that was finally received was missing an item that we only discovered when we returned to Conroy’s Napier offices to return an additional item that was delivered from someone else’s delivery. Whilst everyone involved has been very pleasant and helpful and I would consider Conroy’s for future moves I would do so hoping that the mistakes and delays that accompanied this move were the exception not the rule.