Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
Polite Customer Services
A Real Disappointment
I have had to relocate twice within the past 4 months and on both occasions used Conroys. The move from Masterton to Nelson was fantastic, service was brilliant, staff were great to deal with. I dealt with both the Napier and Wellington depot's and all staff involved should be congratulated on a great service. The move from Nelson to Masterton just recently was near the opposite. The Nelson depot was not overly helpful, it seemed to be a problem to get confirmations from the office, the 2 men who loaded my furniture were the exception as they were lovely to deal with (however they had arrived unaware there was a piano to load), then the two who delivered my furniture were dreadful and really let your company down. Their language and attitudes were exceptionally poor. My boxed furniture arrived with several holes in (all boxes used were supplied by Conroys and did not have holes in when packed). My larger furniture was wrapped (by the Nelson boys) in plactics bags and arrived with one dead mouse enclosed and mouse droppings througout. I have never been so disappointed! My return trip to the Wairarapa has been a real disappointment. I am uncertain if I would be using your company again.
Great Experience
At the start of my enquiry I was in touch with a woman I cant recall her name but I waited for a call back with info like I was told. On the second week of waiting I called them out of frustration (if it wasnt for a friends reccomendation of this company I would have gone with another company) only to find out the female I talked to had gone on holiday and never organised for someone to call me back. Apart from this I had a great experience for every step i went through and all other communication in New Zealand and in Australia was great. Thanks
Very Very Angry
I am very very angry about this removal company. I still didn't get my 11 parcels since the beginning of November 2017. The lady at the desk at that time never sent me any receipt for my payment online nor advise me of the shipping of my parcels. Since I've paid, she just remained silent then she transfered me to another person because I was starting complaining. That second person told me the parcels were going to be shipped on the 17th of November and would arrive on the 22nd of December but still didn't send me any receipt for my payment. We are the 14th of January 2018 and I still have NO RESPONSE from them. The worst of all is that I am receiving a "Conroy removals feedback request" for something I've never receive. My clearing agent has sent a mail to CONROY Removals to ask them what's going on and so far, we have no answer. WHERE ARE MY PARCELS?
Well Priced
Great Service, professional and really well priced. Would highly recommend!!
3 Stars
"Very efficient"
Very efficient although would have liked the bed base and mattress to sit on blanket in truck and not simply slide along the tray when first picked up.
Efficient and Willing
Paul is the ultimate professional; efficient and willing.
My bed frame suffered a few nicks. I guess I should have wrapped the frame. Not a biggie.
Friendly Service
Fast, sufficient and friendly service, thank you very much
Great communication and always polite when speaking with any of the customer service team