Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"totally let down"
Sloppy Packing
Unfortunately the packing done in Australia was quite sloppy with garbage thrown in the boxes. We had several items damaged, but not to the point where we could claim insurance. For example, our dryer was dented, our microwave wasn't wrapped in bubble wrap and now makes a strange noise, the footing of our bookcase was broken off and the camp draws were obviously dropped with some force as both wheels were broken. Also, the fact that we were not contacted to arrange a drop off time after our goods passed quarantine was un-proffessional. We've also had a piece of crystal ware go missing as it wasn't packed in the same box as the rest of the crystal item. Our phone was burried in with garage stuff and as such was incredibly difficult to locate. We used Conroys in the past to move us to Australia and we were very pleased with the work you did then, but in this last move we're very disappointed and wouldn't recommend Conroys again.
3 Stars
Fantastic People
Everyone I have dealt with have been fantastic
"Great guys and very understanding"
Great guys and very understanding. Just haven't received an invoice yet? I do know that the job didn't get finished until later on Friday at 4:30, but I would of thought I would have 1 by now! And I hope they haven't charged my visa with the extra amount as I will pay asap I get the amount to pay!
Great Service
Great service and staff
"went smoothly and I couldn’t be happier"
Thankyou for the great service, very friendly and helpful staff both on the phone at Head Office and Auckland branches, and also the Delivery gentleman who handled my belongings with the utmost care and was so obliging in every way. The move by Conroys went smoothly and I couldn’t be happier. Only two breakages of glass but nothing major and hopefully covered by insurance. I fully recommend this great NZ company with branches in Australia to anyone wishing to have a trouble free move.
"made our packing and moving stress free and fun"
Fantastic friendly professional service!! We would like to make a personal THANK YOU to both Ethan & Mangu. They both made our packing and moving stress free and fun. Please ensure that they are acknowledged for their fantastic service and the way they represent the company Conroy Removals.
"I have no complaints"
I have no complaints, Both guys were excellant and did a great job of shifting our belongings to our new address
Up and Down Communication
The original communication with Rachel was outstanding. Then I was contacted my Monica, with no follow up or processes of my shipment leaving Lyttleton to Dunedin. The driver (Rick) was very accommodating to my needs as he called the night before to state delivery and I was unable to leave work. I would have appreciated on-going communication from Monica to let me know when my shipment left Lyttleton with possible arrival date and time in Dunedin. I wish to reiterate that my original communication with Rachel was outstanding, this also includes Rick the driver, he was stella!
"friendly and helpful and nothing was a problem"
Had fantastic service from Sharna, she is an asset to your company. She was always friendly and helpful and nothing was a problem. The removal guys in Wgtn were very careful but smeared mud on the carpet and were a little dismissive when I tried to point that out. At the Chch end the delivery guys were very very good and took a lot of care too however 2 items had been scratched/gouged and my couch was missing! I am somewhat disappointed because I had to chase up the missing couch several times, thankfully it was found but nobody has contacted me regarding the damage.
We were totally let down by your company. A container on top of a flat deck was sent to move our items. The container was full in just over one hour and then we had wasted time moving the truck between houses. Although there were 3 guys one was an inexperienced young man who didn’t even know how to use a sack barrow. After ringing the company and complaining we were given extra time. The guys that came out were amazing and worked very hard to do the best they could under the circumstances. We would like to thank them for their fantastic efforts, unlike the management.