Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
Communication Was a Breeze
4 Stars
"every thing arrived on time"
every thing arrived on time and in good condition,we were very pleased with the service.
"Very careful and polite"
Great team of guys. They worked so hard and so fast. Very careful and polite. They were very friendly and took time to make sure we were happy with everything. I would definitely recommend them to anyone needing a removal firm.
"Fully qualitified, pleasant staff"
Excellent service. Fully qualitified, pleasant staff. Been using Conroy Removals regularly since 2008 and regardless of the unique conditions of each import/export shipment always on time and executed to the best professional standreds. Highly recommended. thanks Conroy.
"extremely pleased"
We were extremely pleased with the move experience - we faced a number of issues which were out of our control however your staff were excellent in ensuring the situations were effectively dealt with.
No Unpack and Assembly
Firstly we would like to commend Monica from Conroys - Monica was an exceptional point of contact - she updated us, advised us and followed up all of our concerns, which, when moving from another hemisphere was extremely appreciated, nothing was a problem and she liaised with the Allied Pickford counterparts in Auckland on our behalf - this made our transition to Napier from the UK so much easier. We were however diasppointed when our effects arrived as we paid for unpacking and reassembly of our furniture at location - we got the impression this was a tad difficult and the staff actually did nt want to saty longer than they had to - our furniture ( in our opinion) was not being off loaded with due care and we worried about damage being sustained - so we ended up doing the majority of what we paid for ourselves.
Made Me Wait for Almost a Month
The service was terrible making me wait for almost a month for my stuff to be delivered to my house from arriving in new zealand. After being told its all arrived and i will be notified when delivery to waitng another 3 weeks and many emails and phone calls to follow up just to be past on to someone else. Also being told delivery in 2 days to not hearing any more to be delayed. Then day of arrival ended up being 4 hours late and no point of contact to notify me. I will not be using conroy New Zealand or recomending because it was absolutely disappointing after moving your whole life to another country it delayed our start work date and having to take 2 days off work because they were not organised.
5 Stars
Polite Customer Services
Great communication and always polite when speaking with any of the customer service team
A Real Disappointment
I have had to relocate twice within the past 4 months and on both occasions used Conroys. The move from Masterton to Nelson was fantastic, service was brilliant, staff were great to deal with. I dealt with both the Napier and Wellington depot's and all staff involved should be congratulated on a great service. The move from Nelson to Masterton just recently was near the opposite. The Nelson depot was not overly helpful, it seemed to be a problem to get confirmations from the office, the 2 men who loaded my furniture were the exception as they were lovely to deal with (however they had arrived unaware there was a piano to load), then the two who delivered my furniture were dreadful and really let your company down. Their language and attitudes were exceptionally poor. My boxed furniture arrived with several holes in (all boxes used were supplied by Conroys and did not have holes in when packed). My larger furniture was wrapped (by the Nelson boys) in plactics bags and arrived with one dead mouse enclosed and mouse droppings througout. I have never been so disappointed! My return trip to the Wairarapa has been a real disappointment. I am uncertain if I would be using your company again.
The boys were friendly and efficent couldn*t believe how fast they did the job,also communication with Joanna was a breeze.