Customer Reviews

Great experience again with good timely information / tracking being provided. Thanks to the team and guys who performed the move. 

There seemed to be a few more steps involved in getting a random 12 boxes out of storage than I had to go through earlier this year. I just rang someone up and the boxes came!

Great move, only bit of stress was Gary calling to say the packers were not quoted for and that we would have to pay extra. But he did not come back to us on this. The packers said it was not the first time that he made an error like this. Perhaps Gary should check next time before calling. Its a stressful time and this just added to the stress. Otherwise all the staff were wonderful both in Australia and in NZ especially Ajith in NZ fantastic guy,

Good morning,

The full story,

Unfortunately my latest experience with Conroy Removals was not a pleasant one. Having used Conroy's successfully in the past within Australia and internationally I did not seek quotes or reviews from other organizations. This was my first mistake.

I preceded with the online free quote before Deborah Woolford came to confirm an accurate price and to confirm how the pick up and delivery will work. This is where the communication first started to break down.

I was not worried about the pick up date, as this was not an issue. The only request was that the delivery would be on Thursday the 1st of November. I was assured that this would be easy enough to arrange and should not be a problem.

After completion of payment I was contacted (via email) to say that pick up of our items would be between 1-1:30pm on Wednesday the 31st of October, which would have worked out perfectly for me to be able to work half a day before arriving home in time to sort out the pick up. I received a call from the driver between 7:30 and 8am that morning saying that he would be there at 10am, which was not ideal, but not within my control. I later received a call from the driver at 11am informing that they were on their way. They arrived sometime around noon and I preceded to help with loading of items. Loss of work, half a day.

The pick up driver was surprised to see that delivery was for the following day, but was unable to elaborate.

The 1st of November I await in Hamilton for a phone call in regards to delivery. By 1pm I have not received such call. I contacted Deborah Woolford to discuss and was informed to ring dispatch with a number provided. They informed me that I was not receiving any delivery today and that it should arrive by Friday the 2nd of November. Loss of work/income 1 full day,

The 2nd of November I await delivery in Hamilton. After not receiving a morning phone call I again phoned dispatch to discuss delivery and was then informed that I would not be receiving delivery today. Loss of work/income 1 day.

The 5th of November I received a call early in the morning from the driver saying that they would arrive at 10am. They arrived at 9 which was a surprise, but even better. Items were unloaded and I discussed with the driver how the delivery works as he was the main driver from Auckland to Hamilton. He had also informed me that there would have been no way that I would have received my items before Monday if they were only picked up on Wednesday as he only delivers to Hamilton twice a week (Monday and Friday) and the the Friday delivery is packed on Wednesday. Loss of work/income, half a day

This information would have been of much use to myself right from day one due to the fact that I too had to organize my days (before and after delivery) which I was unable to. Because of the initial 3 days of lost time, other contracts were missed resulting in an addition full weeks loss of work/income. In total 8 days of income was lost due to the poor communications at Conroy Removals.

I believe the system at Conroy Removals is a broken one that lacks organization and communication across all areas, which is why I do not plan to use them again, or recommend them to friends or family in the future. I do also wish that this does not fall on deaf ears and that somehow the concerns are addressed.

Thank you for reading my review.

RegardsHamish Goodlay