Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Would use them anytime"
"The whole experience was great right"
The whole experience was great right down to the two guys on the drop off who were helpful friendly and worked quickly.
Thanks for your help. Would definitely use again
"I am profoundly disappointed"
I have left some time before providing this feedback so as I can be more rational than I would have been when this feedback request was received. I have used Contoys before as there are few other options between Auckland and Nelson. I could list the broken and damaged items here -a valuable lamp bent and the cord ripped off; expensive bathroom tiles (the staff laughed about the trolley they were using collapsing under the weight, breaking several packets of tiles); serious scuff marks on a leather sofa; broken garden pots- but the overall result was clearly the fact that there was little or no care devoted to the transportation of my items. On a previous occasion when I used Conroys a cushion was lost off a sofa, permanently rendering it devoid of a squab. Given that I paid $2500 for this "service" I am profoundly disappointed at the carelessness that I experienced from this latest shift (I haven't mentioned the broken tv base either) and i have already made enquiries about hiring a couple of guys and a truck to shift my next dispatch of possessions from Auckland south because I trust they will care for my goods in a way that Conroys have not demonstrated to date. Thank you for this opportunity to provide feedback.
5 Stars
Conroys have proven par excellence in all areas of the transportation of my belongings from New Zealand to Australia. They communicated at every point of the move, with emails updating me with the transportation. There was even access to ship tracker with the details of the ship carrying my consignment so I was able to "watch"when the ship departed NZ and when it arrived in Brisbane. I would definitely recommend their services to others and would use them again in the future if the need arose. There was only one small point which I would say let them down and that was on the day of delivery. They had arranged a delivery time "about" 11.30a.m. and when I rang their local office three hours later asking if they were coming and pointing out that I had arranged my day around their arrival the guy said "Oh they are late" so we organised a later time frame to fit in with my schedule - between 4 and 5pm. I then got a call from the driver to say they'd be here in about half an hour (3.15p.m.) They didn't arrive. At 4.45p.m. the delivery was made. While I was thrilled to receive my delivery I must say I was disappointed with the lack of communication from the local people on a delay. The entire operation was great except for the communication from the local office. In this modern day of mobile phones and technology it surely would not have been difficult for them to call me to say the truck was delayed and then I could have continued with my days work which I had organised around the original time frame booked.
"Every stage of our move using Conroys was excellent"
Every stage of our move using Conroys was excellent. Arranging a visit for quotation was easy, the gentleman who came round was great, the packers were friendly, efficient and professional and the two gentleman who delivered the goods worked hard and were a delight to deal with. They even made my 4 year old feel part of their team! Communication was perfect for every stage of the process and I couldn’t be happier with the move overall. Thank you!
4 Stars
4 Stars
"Our only complaint was the duration of the removal"
Our only complaint was the duration of the removal. The first ETA we were given was 6th October, then 19th, then 26th in the Port of Tauranga.
Delivery to our home in Papamoa was only finally done on 8th November! We had 3 small breakages, a table leg, a ceramic pot, and a damaged picture frame.
5 Stars
All the staff were great!
4 Stars
Hi there, I recently used Conroys and found the movers on both days were very hardworking ,down to earth. I found Jo from the Porirua branch very helpful but unfortuntely found the head office worker Sharna Hayes very condesending and unhelpful. I would not recommend anyone to go through Conroy via the head office, but to deal directl through the Porirua branch.
3 men and a truck. Excellent service, friendly guys. Would use them anytime.