Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
Could have gone better
4 Stars
Hawkes Bay dropped the ball
I had fantastic service in Auckland, but the Hawkes Bay service was terrible. The people who deal directly with the customers were absolutely shocking. The trucks were 2 hours late. No communication to let me know, and then afterwards when I asked for collection of the cardboard I was hung up on.
I then felt it was all too hard, so I didn't persevere, and just let it run it's course. Therefore the poor communication continued.
I am in a position unfortunately for you where I constantly get asked for moving services and my recommendation.
I would like to add though your Auckland team were fantastic. Wonderful service!!
3 Stars
Taking longer than last time
I previously used Conroy to move to NZ and was very pleased with the service. However this time I have been very disappointed with the time taken for our stuff to arrive - I had our stuff collected by Conroy in July and it will soon be December and our stuff has still not been delivered which is deeply disappointing.
Job times are inaccurate
Communications between operations and workers poor. In Wellington I was told packers would arrive by 9 and the truck would be there for pick up late morning. One guy turned up in a van and packed all day. Truck turned up at 3 with two guys and left at 4:30. No complaints about the guy who packed, he worked hard all day.
Same with delivery. Was told delivery would be between 8 and 8:30 and the truck didn't turn up till 9:15.
You need to be more accurate, and honest, about timings so people can plan.
"very pleased with the quality of the service"
I was very pleased with the quality of the service offered by Conroy. They kept me well informed of each part of the transport process and helped to make the administrative issues hassle free.
Regarding delivery, the transport was done on the day which had been agreed upon, all the furnitures were handled with care. Employees were both efficient and kind
"My best removal organisation experience yet"
The whole experience was smooth and efficient, and well supported by good online systems and really good communication from staff. My best removal organisation experience yet. My stuff hasn't yet arrived, so can't comment on other aspects as yet.
"I can only say amazing service"
I can only say amazing service.... 2 of the most obliging and might I add strong men arrived to move my piano in only what could be called challenging circumstances and did the most marvellous job.
They need to be commended !!!
The piano was sent to Wellington and arrived in 3 days in perfect condition to be delivered to my daughter by 3 really nice guys as she said.
Thankyou so much Conroy as I was very worried about getting piano safely from Auckland to Wellington
I would highly recommend your services
Only disapointing factor for this is that the shipment has been held at customs in the UK for 3 weeks as the package was sent by yourselves with just a blank C1421 document for entry. There has been no mention that the shipment was pertaining to inheritance so I am now having to go through the process of Transfer or residence for the item, delaying it further. It is far from the end of the world but also far from ideal.