Customer Reviews

I apologise for having to give you such poor feedback but unfortunatley my experience with your company has been extremely poor.

My belongings were collected from Auckland and destined for Nelson 2 weeks ago and I am still awaiting for them to arrive! My intended delivery date was the 4th of December and when my furniture had not arrived on the 5th or any contact been made from Conroy I contacted them last wednesday. I was informed that my belongings were to be delivered on the Thursday and I would recieve a call, no call recieved so I again called Carolyn from the Nelson branch and she followed this up for me. I recieved what can only be described as a "half assed" apology as my furniture had been "left" in Wellington and my new delievery date would be This Wednesday. I emailed Carolyn for answers and also the correct procedure to lay a formal complaint as I felt the communication from Conroy was less than acceptable. I was referred to Campbell in Wellington for answers, again I emailed him and was assurred that he would "look into it". His response was that they were loading a truck over the weekend and my delievery date would be today. He never gave any response to the 2 questions I wanted answered, 1) How was my furniture left behine in the 1st place 2) How do I lay a formal complaint. In the email sent yesterday I also asked to confirm if my furniture was loaded and is the delivery date still for today, I am yet to recieve a reply from him! I am happy to forward you alll correspondence I have initiated to you managers.

I believe that I am not being unresonable in wanting some form of communication in regards to this matter, I paid for a service that I have not recived and I am sure I do not need to explain to you how stressful moving is. I timed my move to ensure the least disprution to my family and as I had previously used your service with excellent results your comapny was the 1st and only option for me.

The issue that has upset me the most is the lack of communication, had I not followed up my delivery date I am unsure when your company may have contacted me??               The communication following this being brough to light last week has been sparse and unacceptable and all contact has been initiated from me.

I would greatly appreciate some form of feed back today please, my contact number is xxxxxxxxxx

Many Thanks

Sarita Walker

Your 2 men and a truck was a great service, they turned up on time, effortlessly moved everything that was asked and the got into the lockup in no time. 

Very impressed and all with a smile.

Thanks