Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was very impressed by the speed you were able to activate my request to move from Christchurch to the North Island and the amazing help in unpacking. Mike was amazing and thank you so much. Mike the packer in Chc was also brilliant. Thank you. It is the 2nd time I have used you and will definitely recommend you to everyone. Thank you. No improvement needed.
Great team
Hassle free for us great team on the day top class
Highly recommend
You guys all made it effortless. Highly recommended
Definitely Recommend
What an amazing experience during a traumatic time. Such awesome people to deal with. I was kept updated and all staff members dealt with from beginning to end were courteous and gave great service. Definitely recommend and would have no hesitation using again.
Amazing
Conroy turned up on time, staff did amazing work to pack all our stuff, couldn't have done it without our packer in Napier who took all the worry & stress out of it as soon as he arrived.
Highly recommend
We used Conroy removals for the pack and removal from our old house and into storage while we finished a Reno on the new house. After 3 months we had the furniture delivered to the new property. The entire process was seamless, well organized and ran like clockwork. There were no hassles, no damage and the team were all professional, polite and worked tirelessly. Highly recommended.
Conroy's service was good from start to finish. All went smoothly and on time. We cannot fault the experience.
Fantastic
The guys that moved our contents were fantastic. It was a house with very difficult access and they were amazing and good value to chat with as well.
Would like to give this 3.5 stars but that wasn't an option. We really appreciate the communication, promptness and price of Conroy Removals, all employees have been great to work with. We did, however, find a few things broken or missing that were not due to our own packing, as well as being given something that wasn't ours, which could easily have been prevented with a little bit more care. The missing item was retrieved with some investigation and this was much appreciated. broken items:- mirror smashed- back of cupboard damaged- underside of dresser damaged by the truck dolly- coffee table sides had to be reglued- bedhead leg came off- lamp fixture damaged
Overall it was a reasonably good experience...... the objective was met! The movers were friendly enough but it took quite a while for them to get the truck loaded. On arrival at our new location things went smoothly until the very end....... one guy was not careful enough with our tall glass display cabinet! it was already off the truck and had obviously not been wrapped in a blanket. He attempted the move into the house on his own, and while trying to get it on a trolley one glass door flung open and smashed causing some damage to the woodwork as well! In our opinion, this was unprofessional to attempt to move an unprotected tall glass cabinet single-handedly! Two people should have moved this into the house and it should have stayed blanket-wrapped until in its position. Such a shame after a long day when tiredness kicks in! Since we did not have full transit insurance (too expensive) we would appreciate a contribution towards the repairs that recognises Conroy's responsibility for this error in judgement! This obviously impacts on our feedback, recommendations and the way we talk about our experience with other people.
Another area for comment is regarding communiction - I called a week before the move as we hadn't had any follow up after a month. It was confirmed the date of the move was as discussed and we would receive email or text message to confirm the arrival time. We received two texts - one for 9am and another for 11am! The truck arrived at 7.15am ready to load up!!