Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersKept Informed
4 Stars
"helpful and accommodating"
The office staff were helpful and accommodating. The moving teams always turned up on time, they were polite, presentable and respectful,and there was no damage to our new house during furniture installation. The mirrors, paintings and bed heads were professionally wrapped by Conroys and they all arrived at their destination in perfect condition.
I would recommmend Conroys to others.
Very Polite Guys
They guys were very polite and worked very hard to get the job done.
4 Stars
4 Stars
"handled the goods with care"
Conroy were amazing from the first moment I contacted them. They had to wait for confirmation right up to the last minute. The communication was always prompt and courteous. And they handled the goods with care. On top of all that, the charges were very reasonable.
"met the pick up & drop off dates promised"
The day before the move I was contacted on the telephone by the depot in Auckland to be advised the van would be coming at the end of the day, rather than what we had specifically arranged in the morning. Admittedly, after I had a spew, the arrangements were changed, but being told that I shouldn't have believed to the sales rep was poor customer relationship management, and it achieved little but to throw fuel onto the flames. Also the other thing that has annoyed me is the labels you guys use, which are the ones that don't peel off nicely, so I have spent hours with turps rubbing sticky residue off everything. Also, the removal guys did not possess basic tools such as screw drivers and allen keys to dismantle stuff. The crew on delivery in Wellington were awesome, and deserved the crate of Heineken I gave them. Even though I gave you 3 stars (which should really be 3.5 stars), I would use again becuase the price was good, and you met the pick up & drop off dates promised, and nothing was broken.
5 Stars
Well Informed
Excellent service. I was well informed all the way, as this was a shared move. thank you for a job well done.
Packers and Truck were Late
Packers were late. Removal truck was late. They were going to leave boxes behind. The packers didn't empty any of the kitchen and bathroom cupboards and left a clock on the wall. Coffee table was broken. The packing was done without thought just dumping stuff from different rooms in the same box. All the cables and attachments for the tvs and the computer were all jumbled up and we still haven't sorted them all out.
Lynn was great at keeping us informed and Alby and Steve were very polite and friendly. Nothing seemed too much of a hassle for them.