Customer Reviews

Firstly I would like to say the Packer in Napier was brilliant. He did a great job and the work he did (including packing 2 pictures  across the face of my antique clock prevented more  damage than occurred). He made only 1 mistake - putting a pottery statue in with some metal statues (but I too thought it was metal until it was damaged), which would not have mattered if  the Movers were OK.  He had a large 4 bedroom house to pack alone, so next day some of the Movers helped - mistakes were  made (like bed bolts, see below)

My largest concern was with the  Movers (can't tell if it was Napier, Wellington or in the  middle somewhere). Here are  the major things that were wrong.

1. I knew  we were in trouble when several of the boxes moving into the new house were bashed at the corners  or in a couple of cases ripped  down the sides.

2. A Bedside cabinet had something  heavy (like the foot of something) placed on it which  went right through the top. This is beyond repair and will involve getting 2 new bedside cabinets.

3. An antique clock wrapped in fragile wrap had something heavy on it to the extend it went through the wrapping. Thank God the packer had protected the clock face  But the wood above the face in indented.

4. A glass shelf wrapped in fragile wrap  has taken a heck of a knock to beak away at least 5cm strip from a corner (thick glass so when wrapped that was a heck of a knock)

5. A bookcase has had it's back pierced. Again a knock or heavy object?

6. The statue  mentioned  before, well wrapped had an arm sheared off and a small mark to the head. Only way I could see this happening from well wrapped and in a box is a violent dropping of the box or slammed  against something.

7. Framed certificates and a picture mural, all wrapped and in boxes had glass broken in the frame. Fortunately only broken glass and the certificates / pictures underneath were unharmed.

8. All but 1 bolts that make up one of the beds is missing. The 1 bolt we have was on the floor beside the bed frame. I can only guess they were left loose on the frame and are lost in transit. At this point I have no idea where we will find replacements and are 1 bed down atm.

9. Dowels were left in bookcases and some also disappeared in the move.

We have taken our possessions, including the antiques to Britain and back as well as 3 moves in New Zealand without a scratch or a dent. Well most of the above is minor damage (but some items will need throwing out, repair or replacement) it does not sit well with us that once out of our sight our goods were not  treated with respect and care.