Customer Reviews

Generally the packers did well but disappointed that boxes were not clearly enough labelled. One person complained that he had been there 19 years and only earned $20/he. We were not surprised as he spent more time talking and smoking. Some items were damaged when he packed such as lamp shade frames bent.  The other men were courteous, polite, worked well and professional.

Due to settlement not being completed until nearly 4p.m. we were very grateful that the men stayed to unload but unfortunately for us they had little time and all boxes were dumped in the garage and conservatory for us to unpack. That was at our agreement but we are still at a loss of where things are due to labelling. Still not found the food and TV remote controls have gone astray. But we will get there.

The price was better than NZ Vanlines who we have used twice previously but had better experience.

Thanks very much for helping us move. We could it have done it without you.

Regards Jono and Marilou

Staff at both ends of the move were courteous, efficient, helpful and considerate. We were unable to fault them in anyway. The staff should be advised of our thoughts. Well done. One of the reasons we came back to Conroys was that they have been so good over many moves.

(The empty cartons are available for uplift. Thanks)

We intend this review to be helpful not critical. The points covered are in order of when areas of concern happened during the whole process.

1. We believe the packing staff were not given clear instructions of time allowed for the packing. This mainly revolves around the point that management did not give them enough time to complete the job in the time allowed. From past experiences with Conroy, we believe more training be given to how to pack expensive items and to be more cognisant of values. IE. Crystal and fine art. Truthfully, we were surprised there wasn't more damage.

2. The unload process was done at 100mph and we had to ask one particular young man to repeatedly slow down when coming off the ramp and running up a 2-3cm lip to enter the house. Also too many boxes were carried on each load.

3. Obtaining a claim form for damage through your website has been impossible. The link repeatedly comes up with 'Forbidden 403.

4. Training of staff, and having well presented Company personal is paramont, and this experience of relocation, compared to when Conroys moved us several times in the past, has deteriorated. To be fare, Deborah was new, but as first contact with Conroy, this person not only provides a quotation, but must assess the quality of the products to be shifted. For us, specifically Art, Crystal, glassware, furniture and dinnerware. Packaging was substandard. Lama and his mate, nice personality but limitations on understanding people's quality needs. The truck driver and packer of the truck was first class.

Somethings not to do:   Quality Art; wrap by them selves not in threes and in one case 5 pieces together. Glass touching glass. Expensive pieces of crockery, 3-6 plates together without paper between. Several plates chipped. From the USA over $100 each to replace plus freight. Some furniture was scratched and bruised.Yes can be repaired but the frustration of being without is hardly worth it.!!!!! With each key aspect of the the pack and unpack, their should be a senior person who should clearly identify himself. No one did this.