Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Well done for the great service"
"we all worked together as a team"
We were very happy with the service you provided right from obtaining quote, booking, the actual moving day and organising for the empty cartons to be collected especially as this rest home move was really ‘forced upon’ elderly residents. The 2 chaps were v efficient and user friendly and we all worked together as a team. The move couldn’t have gon better really. I would highly recommend Conroy. Jessica (on behalf of my 93 year old mother, Yatala)
5 Stars
Very happy with delivery of slider door to taranaki AAA
3 Stars
Could have gone better
Only disapointing factor for this is that the shipment has been held at customs in the UK for 3 weeks as the package was sent by yourselves with just a blank C1421 document for entry. There has been no mention that the shipment was pertaining to inheritance so I am now having to go through the process of Transfer or residence for the item, delaying it further. It is far from the end of the world but also far from ideal.
4 Stars
Hawkes Bay dropped the ball
I had fantastic service in Auckland, but the Hawkes Bay service was terrible. The people who deal directly with the customers were absolutely shocking. The trucks were 2 hours late. No communication to let me know, and then afterwards when I asked for collection of the cardboard I was hung up on.
I then felt it was all too hard, so I didn't persevere, and just let it run it's course. Therefore the poor communication continued.
I am in a position unfortunately for you where I constantly get asked for moving services and my recommendation.
I would like to add though your Auckland team were fantastic. Wonderful service!!
3 Stars
Taking longer than last time
I previously used Conroy to move to NZ and was very pleased with the service. However this time I have been very disappointed with the time taken for our stuff to arrive - I had our stuff collected by Conroy in July and it will soon be December and our stuff has still not been delivered which is deeply disappointing.
Job times are inaccurate
Communications between operations and workers poor. In Wellington I was told packers would arrive by 9 and the truck would be there for pick up late morning. One guy turned up in a van and packed all day. Truck turned up at 3 with two guys and left at 4:30. No complaints about the guy who packed, he worked hard all day.
Same with delivery. Was told delivery would be between 8 and 8:30 and the truck didn't turn up till 9:15.
You need to be more accurate, and honest, about timings so people can plan.
"very pleased with the quality of the service"
I was very pleased with the quality of the service offered by Conroy. They kept me well informed of each part of the transport process and helped to make the administrative issues hassle free.
Regarding delivery, the transport was done on the day which had been agreed upon, all the furnitures were handled with care. Employees were both efficient and kind
"My best removal organisation experience yet"
The whole experience was smooth and efficient, and well supported by good online systems and really good communication from staff. My best removal organisation experience yet. My stuff hasn't yet arrived, so can't comment on other aspects as yet.
Thanks Conroy Removals company. Well done for the great service.