Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOutstanding
The staff at the Napier depot were outstanding from start to finsh.Cannot fault the service in any way possible.
Meticulous
A very well run operation with meticulous care and attention and on time.
It completely justified Tommy's recommendation
Very good service, from the office and the removal team. Exceptionally helpful.
Well Done
A couple of pieces of furniture got marked/damaged but I didn't realise until after the team had left. The guy who was in charge as well being the driver was an incredibly hard worker and highly respectful of our belongings. It was a wet day and both properties had their own challenges in terms of moving - job well done.
Efficient
The team were great, efficient, friendly and helpful. Everything arrived in one piece, which I am so grateful for. Thanks so much to the team.
Thanks
Both guys were great but especially the smaller guy. So friendly and good to talk too. Thanks.
Took no notice of my request to have resources onsite by 8:00am. Was advised the day before that they would arrive at 9:00am. Reason I had requested 8:00am was that painters were due at 8:30 and the house needed to be clear of furniture. The 2 guys eventually arrived at 9:45am.
Billed me for 2 hours when the job took only 1 hour. Conroy eventually credited me the extra 1 hour after I asked the reason why 2 hours.
The 2 guys who arrived were fine. The job was completed with no issues. A further booking for 30/07 has turned into another fiasco. Tilme will tell whether it's a disaster or can be recovered by your team.
The delivery company done a very good job and they are professional and friendly.
1. Initial contact was prompt, and the quotation regarding the volume [38 cubic metres] was accurate, in our opinion.
2. Packing was extremely fast, but failed to abide by instructions on the day. The initial estimate indicated the packing would take place over a period of two days, it was competed in one.
3. Packing was inefficient, in so much that 2 x 3 cube metre shipping chests were consigned empty and 5 x 1 cube metre plastic tubs were also wrapped empty.
4. Inefficient wrapping led to many more boxes than necessary were used, many being only partially filled with goods.
5. Due to the above, the final volume exceeded the quoted amount, leading to the need to repack into a 40 foot container. The cost of which was borne by us!
6. Upon arrival in Fiji, at Suva, it was obvious that your staff were not aware of the procedures surrounding the handling of goods via the Fiji Customs and Biosecurty system. We believe we paid for costs associated with port handling fees in our payment to your company. However, this was not the case, and again we bore the costs of freight handling through your shipping agent, Williams and Gosling.
While we are now in receipt of our goods, we have yet to complete unpacking and many items remain wrapped. We are therefore not in a position to assess any damage, as yet!.