Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Nothing was a problem"
"Will certainly use Conroys again"
I have a pub in Upper Hutt, Quinns Post Tavern. I purchased a very large stainless steel extractor hood and flue from a business in Taipa, Kaitaia. The price quoted by Conroys was fair and the job was completed without a problem. I was made aware of where it was at all times ( a journey the length of the island meant a few truck changes ) and it arrived in primo condition. The attitude of the delivery guys was tops. Will certainly use Conroys again
Communication Needs Improvement
The first part went really great, getting information when our ship arrived. But after it got in NZ our experience changed. I had to call several times for things when all of these times I was told to be contacted by you. I had to ring myself just to find out our stuff would be deliverd in two days. Kind of hectic in such sort notice. Said I would hear from Tauranga day before at what time. No call till 4pm, so rang myself again. On day of appointment waited for an hour, no one showed up. Had to ring myself to find out things weren't going as planned and this continued for that day several times. Only one time I was told to be called back when it actually happened.
Delighted
Thankyou - thrilled with Conroy Removals.Delighted with your Service -Thankyou.
5 Stars
Great service, only thing was that we were not informed when the delivery was happening. I was told I would get a phonecall to arrange delivery and that didn't happen. Luckily we were home otherwise it would have been annoying for everybody coming out all this way.
Good Service
On the whole the service was good. However at one point there was a disconnect between the Auckland and Tauranga offices on the location of my shipment and that was a little frustrating. The person in Tauranga made me feel like it was my problem. In the end Auckland followed it up and the issue was resolved and the shipmnet was delivered ahead of schedule. It was a good recovery.
Exceptional
The services from the quote to the arrival of the goods was exceptional, would highly recommend Conroy
Great Move
The Staff you gave us to do the packing, loading, unloading, we felt were very helpful and we were able to have some fun with the driver so all in all a great move and very happy with the result
1 Star
Communication from Ops team irratic. Delivery people not very communicative nor were they careful with my antique furniture. Dropped a drawer out of a delicate dressing table and dragged rather than lifted pieces. Only after they left did I discover the gouge made from a craft knife down the entire front of the Edwardian glass fronted cabinet. By this time I had signed to say all was ok. I also disccovered other damage. I wished I’d had another family member present. One to watch the unpacker all the time and the other to direct positioning of pieces
Excellent Service - Communication Could Be Improved
Overall an excellent service. However there were some delays in communication with the Australian office. Requests and questions I emailed were sometimes not answered until I telephoned and even then then were delays from the various people concerned. Requests for call backs sometimes went unanswered.The New Zealand office kept me informed of the progress of my shipment, for which I was grateful.
Smooth and Efficient
It has been a pleasure to deal with your company. Everyone has been so helpful, reassuring and polite, Your website was easy to read with very good information.A special mention for Rick,Teina and McQuay who are the true stars of my move. Nothing was too much trouble for these boys and they moved me smoothly and efficiently. If they had seen a needle left anywhere they would have picked it up and packed it away..Happy, pleasant and cheerful - what an awesome trio. You all took what is one of the most stressful situations in life and made it hassle free and easy for me. Thank you. GT Sarah
Friendly and Helpful
Was simple straight forward. All movers were friendly and helpful.
Very happy. Extremely helpful and friendly moving guys. Nothing was a problem. Early pick up too which worked in even better with my schedule. Thank you.