Customer Reviews

Initially having used Conroy before, I would have given them a strong recommendation.

However after having a valuable antique drop leaf table very badly damaged, together with damage to a antique bowfronted dresser my initial thoughts were that I was far from pleased with their service. The driver did disclosed the damaage to the drop leaf table straight away, but no mention was made to the bowfronted dresser, nor to the obviously broken large planter pot that was broken by shoving a large pot with plants in causing the large pot being smashed. All the pieces were cleverly stacked around the large pot but no mention of the damage!! There has been further damage with a large glass vase being shattered.

As yet we have not been able to photograph all the total damage, more unpacking to be done. At present we believe we are missing some goods as we have unpacked most of the cartons, however maybe they will surface over the nexf few days.

We have no idea outside of what the table and bowfronted dresser were insured for before the move, or what it will cost to be restored and repaired (not being antique restorers). So trying to guess would be foolish, howver we know their value and the sentimental value. We can only serious recomment Conroy arrange for a good antique restorer to come assess the damage and what recompense we will be granted.

This may sound like a total diaster, however we have used Conroy before moving round Hawkes Bay and at that time found their service good. Maybe this is just one really bad move with breakages etc. but we would still like to recommend them, and not rubbish them from one incident.

I apologise for having to give you such poor feedback but unfortunatley my experience with your company has been extremely poor.

My belongings were collected from Auckland and destined for Nelson 2 weeks ago and I am still awaiting for them to arrive! My intended delivery date was the 4th of December and when my furniture had not arrived on the 5th or any contact been made from Conroy I contacted them last wednesday. I was informed that my belongings were to be delivered on the Thursday and I would recieve a call, no call recieved so I again called Carolyn from the Nelson branch and she followed this up for me. I recieved what can only be described as a "half assed" apology as my furniture had been "left" in Wellington and my new delievery date would be This Wednesday. I emailed Carolyn for answers and also the correct procedure to lay a formal complaint as I felt the communication from Conroy was less than acceptable. I was referred to Campbell in Wellington for answers, again I emailed him and was assurred that he would "look into it". His response was that they were loading a truck over the weekend and my delievery date would be today. He never gave any response to the 2 questions I wanted answered, 1) How was my furniture left behine in the 1st place 2) How do I lay a formal complaint. In the email sent yesterday I also asked to confirm if my furniture was loaded and is the delivery date still for today, I am yet to recieve a reply from him! I am happy to forward you alll correspondence I have initiated to you managers.

I believe that I am not being unresonable in wanting some form of communication in regards to this matter, I paid for a service that I have not recived and I am sure I do not need to explain to you how stressful moving is. I timed my move to ensure the least disprution to my family and as I had previously used your service with excellent results your comapny was the 1st and only option for me.

The issue that has upset me the most is the lack of communication, had I not followed up my delivery date I am unsure when your company may have contacted me??               The communication following this being brough to light last week has been sparse and unacceptable and all contact has been initiated from me.

I would greatly appreciate some form of feed back today please, my contact number is xxxxxxxxxx

Many Thanks

Sarita Walker

Your 2 men and a truck was a great service, they turned up on time, effortlessly moved everything that was asked and the got into the lockup in no time. 

Very impressed and all with a smile.

Thanks