Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
Taking longer than last time
Job times are inaccurate
Communications between operations and workers poor. In Wellington I was told packers would arrive by 9 and the truck would be there for pick up late morning. One guy turned up in a van and packed all day. Truck turned up at 3 with two guys and left at 4:30. No complaints about the guy who packed, he worked hard all day.
Same with delivery. Was told delivery would be between 8 and 8:30 and the truck didn't turn up till 9:15.
You need to be more accurate, and honest, about timings so people can plan.
"very pleased with the quality of the service"
I was very pleased with the quality of the service offered by Conroy. They kept me well informed of each part of the transport process and helped to make the administrative issues hassle free.
Regarding delivery, the transport was done on the day which had been agreed upon, all the furnitures were handled with care. Employees were both efficient and kind
"My best removal organisation experience yet"
The whole experience was smooth and efficient, and well supported by good online systems and really good communication from staff. My best removal organisation experience yet. My stuff hasn't yet arrived, so can't comment on other aspects as yet.
"I can only say amazing service"
I can only say amazing service.... 2 of the most obliging and might I add strong men arrived to move my piano in only what could be called challenging circumstances and did the most marvellous job.
They need to be commended !!!
The piano was sent to Wellington and arrived in 3 days in perfect condition to be delivered to my daughter by 3 really nice guys as she said.
Thankyou so much Conroy as I was very worried about getting piano safely from Auckland to Wellington
I would highly recommend your services
Delivery team let me down
Packing was amazing. Drop off was good but then got slack as noone seemed to know which was bedroom 1 2 or 3 as labelled on boxes. Then driver reversed his truck into my brick letterbox, smashing it. Still had no response from my email as to when it will be fixed or replaced. Driver took photos.
5 Stars
5 Stars
Like clockwork
Packed safely. Delivered and unloaded in a timely manner. Delivered to rooms requested. Polite, pleasant service. Everything went according to schexule advised in advance.
Won't use pickfords again
I have given a poor feed back as some of my furniture on arrival was broken and my car had not been tied down securely in the container which resulted in damage to the body work and tyre. As for the staff that I have dealt with, they have been very helpful from the beginning of my removals and can’t fault them. My reason for not using Pickfords again is only because I do not intend to move country’s any time soon.
I previously used Conroy to move to NZ and was very pleased with the service. However this time I have been very disappointed with the time taken for our stuff to arrive - I had our stuff collected by Conroy in July and it will soon be December and our stuff has still not been delivered which is deeply disappointing.