Customer Reviews

Bad quality boxes, 3 packers, one not experienced, one who should actualy in acc, had a very bad leg and back, were arguing about everything and on the third day one was even send home... The packing job should be finished on Friday in the house and on Saterday they should pack in the packhouse, but they were not finished at all on Friday, so we had to move the rest of the items (sofa, outdoor furniture etc) unwrapped to the packhouse ourself! They took long breaks and every hour an sigaret break. My husband had been calling Nathan so often, it was the worst moving experience we have had. ( we have moved 6 times, but this was really not recommendable to anyone) The team on Monday who loaded the container did a very good job. In South Africa the removal company sended people who had no experience at all, they had to Unload the household into 2 garage boxes, they left open spaces everywhere, no stacking experience, boxes with glassware or fragile stuff are on the bottom and heavy boxes with books are on top, different sizes boxes on top of each other, the boxes are falling apart under the pressure. Fragile thiins where thrown on top of machinery etc. The antique cabinet has been lying on his back, on his side and upside down before they put it the right way in the garage. Moving is a very stressfull proces for the people who are leaving the country, we rely on the moving company that the job is done on time and without complications with work employers.

My consignment originated in Cape Town, South Africa, using MagnaThomson international movers. I gather that Conroy Removals is their local NZ moving company to handle all affairs to do with the consignment on arrival in NZ and the delivery to the NZ address? In any event, I have found Conroy to have been very good at keeping in regular touch with me about the progress of the shipment, and then to do with all the paperwork which needed to be filled in for biosecurity purposes. The delivery of goods itself was completed by a team of three very pleasant and efficient (and strong!!) fellows, who took good care with the precious-to-me cargo of my late mother's estate.

We had been advised the truck would be at our house at 10am on the 4th March We had to ring a few times to see what was going on - truck eventually arrived at 1.30pm. Communication from HO would have been useful I am not allowed to drive at night hence our desire to get away by 2pm at latest to get to Taupo before dark.This did not happen unfortunately. We had to ask beighbour to lock up - the truck finally left at 4.45pm. The guys were great but if you cannot communicate with yr customers and keepthem informed then that is poor service.

Hi guys, I chose in reality based on price as you were the most affordable. However, in both the initial move & the move back to our home there were issues.  In the initial move we were promised 2 packers, we did get 2 packers the first day but only 1 following that & there was a substantial amount of packing to be done, The girl who was left to do the packing on her own was doing so until the & while the movers were there. This meant a lot of our stuff was not well packed & there were damages. We ended up having  your entire fleet at the end of a very long week moving us & in the haste things were damaged. I was promised packers this last time & we had 2 very hard working men turn up, but they ran out of paper to pack so left, telling me one of them would be back in the morning to complete the packing of my kitchen. They did not return & I was lft to pack my kitchen up, that was 2 hours of my time-not good enough when I have paid your service to do this job. Your movers work very hard but at times are rough, which is why we have damages, these were not always reported to us, which made it feel either sneaky or just careless. I will not be putting in an insurance claim, but I could have. I found this to be an exhausting process when it should not have been.

It was a difficult day for the guys with bad weather and poor access but they maintained a positive attitude and worked hard to make the move from Wellington to Levin for us as smooth as possible.