Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"We were very disappointed"
All good except Auckland organizing delivery
I am yet to unpack all of my stuff so am unsure of there condition so I'm hoping it is all fine. The service was good except for the Auckland office organising delivery. Noone ever answered their office phone and I was not told when delivery had been arranged. It was not until I finally go through to someone in their office that they told me delivery had already been arranged, but I had not been notified.
3 Stars
There are many practices within your service that are inefficient and not reliable. I couldn't read the carbon copy of my inventory when you packed up my place in Havekock North. What was written on my delivery were incorrect. They related to a previous customer that were on the box.
My couches were in storage for 5 weeks not wrapped in any plastic. You men forgot to take my microwave so I had to call you back.
It appears that the person who comes out to assess the job doesn't give a clear message to the packers because they were about to pack items that were chattels.
The men were friendly and helpful on the day but their job could be made so much easier with more efficient inventory systems in place.
4 Stars
Thanks for all the effot guys
5 Stars
Really efficient and pleasant.
"Very positive experience all round"
Everyone we dealt with were excellent! Nathan was very professional and helpful with his assessment prior to the move, giving clear advice and making the process easy. The packers on the day were very obliging, pleasant to have in the house and worked in well with us - even had a few laughs along the way!. The dirver also was excellent, professional and very skilled; again, nothing was a bother for him (including when the trailer coupling broke!). Very positive experience all round. Thank you!
5 Stars
Great evrything.
Thank you for your kundness.
4 Stars
Although some of the boxes arrived looking very "second hand", and some had split open, there wasn't any damage of note to the contents. Would suggest that either you supply a smaller, more robust box for books, or strengthen the smallest one available, as it doesn't appear to be able to handle the movement in transit. Communication throughout the transition very good, and the goods arrived ahead of the indicated time.
3 Stars
Expected at least 2 people to pack, only 1 turned up so ending up helping with the packing, so it would not take so long. We packed 1 whole room and 12 other boxes when we paid someone to do it. They left before the job was complete, no beds were assembled. The people who packed the truck were pleasant and respectful.
5 Star
4 Star
Sam and the moving team were excellent.
4 Star
Paul the delivery driver is an absolute asset to your business. Very customer centric and efficient. Nothing was a problem to him.
We were very disapointed when we recieved out belongings in a dirty and damaged condition! Oue daughters bed base was delivered damaged and the mattress was very dirty,unfortunatley no one bothered to cover the items,even tho Nathan Forlong (hawkes bay) said they would.One of our push bikes arrived with the tire and inner tube OFF the actual bike rim.Delivery men great to deal with but upon receiving the damaged goods the delivery men(In Cromwell) sent an email (with picture attached) informing you of our concerns but yet no one seems to care as we have not had any feedback from Conroy regarding our damaged goods.
Kirsty P.