Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"So far much impressed"
4 Stars
The move would have gone much smoother if Conroys sent the right truck size as per the booking request, and we did not have to wait 1 - 2 hours for the trucks to get swapped over. But otherwise the team were superb - thanks Mark, Ethan and Tana. Gone by lunchtime!
5 Stars
The packing of goods was excellent for this move and for the goods that have been in storage for 21 months.
The packers were efficient courteous and accepting of suggestions re some items.
4 Stars
This is our second international move with Conroy's and both times we have found them to be professional. They have made our moving a loss less stress free and the packers are friendly and courteous. The only issue we had this time was the date kept changing and we weren't told why which has left us in a house without furniture for quite a number of weeks this time. Apart from that I would still highly recommend.
4 Stars
3 Stars
From Carolyn to Cameron, Lester, Gary and the other guy (sorry mate) that came with Cameron on 20 December I enjoyed the interaction that each person brought. They all appeared to help each other and worked tirelessly to meet our deadline.
1 Star
It took your employees 8 hours, which you expect us to pay for, to complete a job that should have taken around 3 hours. I will not be using your company again and not recommending you to anyone. I have sent an email about this incident and expect a solution.
"were outstanding, courteous, very easy to work with"
I found that the team of guys that helped us move were outstanding, courteous, very easy to work with and knew what they were doing. I have no problem recommending conroys to anyone. Definitely use them again and I think that the skill that these removal guys have should be valued by their company and not undervalued, ie their pay should reflect their workmanship otherwise like most industries you will lose the best staff. I don’t know what they get paid but they deserve to be well reimbursed.
Thanks, happy customer
4 Stars
"The guys who moved our furniture from the house were amazing"
The guys who moved our furniture from the house were amazing. 4 hours of stacking, and the guy who stayed in the truck doing that was phenomenal...
small glitch at other end, when we received early morning call to say our furniture was still in Auckland and may not get delivered. But thankfully something was sorted and truck did eventually arrive , albeit 6-45 pm. 3 very nice, fun, happy guys rocketed our stuff off, and 1 hour later it was done.
No breakages, and would Definitely recommend your company. Thank you.
1 Star
Hmmm ... not good to ask for feedback with this fiasco still underway: you managed to email me twice that the shipment was ready for collection: then Peter phoned to set the delivery date, we agreed Tuesday, I asked 'AM or PM' he said 'AM'--so I waited from 8 AM onwards, made multiple phone calls to you before Auckland Dispatch said, "late afternoon". Peter phoned, there had been delays (OK, I can accept that), I choose to have at least a partial delivery that day (since I had been waiting so long). The truck arrived 6 PM and I helped unload the PARTIAL shipment. Today (Friday) I was (by chance) passing the house and there is a Conroy truck waiting for me? Why? No one had told me anything about today's delivery of the remaining shipment--totally disorganized office getting these things to me. The truck guys though are fine and helpful--it is presumably 'Peter' or whoever is setting the delivery schedule who stuffed up so badly--I am currently staying half an hour away from the delivery site, so the truck could have had to go back to Auckland without being unloaded since you had not arranged a time with me. The Australian office was fine, Auckland office has been so underwhelming they have turned me off Conroy completely. I think both David and Gary Conroy need to know this: they are trying to move into the Australian market, the Australian office was fine, super-organized and efficient. The home office here in New Zealand though needs a bit of a kick in the pants or a lesson in communication with clients: to top it off, box 74 seems to be missing still ... I gave a 1 Star here because you didn't offer a negative rating I'm afraid.
We haven't unpacked as yet but everything looks great. So far much impressed.