Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
2 Stars
"we really enjoyed getting to know the movers themselves"
A great experience throughout, and we really enjoyed getting to know the movers themselves. Special praise for Ian, the truck driver, who in many ways became a friend, and for Colby (“like the cheese”) and Maungu. Their friendly, relaxed, but efficient manner really took a lot of stress out of the move. My only negative might be the fact that the call early on moving day to tell us when the movers would arrive at our new place the following Monday should really have been followed up with either a text or email. We were so stressed out by the rain and other complications not related directly to the actual move itself (my wife had just broken her wrist) that the call didn’t quite register and when I recalled the number from that call early on Monday there was no answer. It all worked out though, and the associated movers here in Kerikeri were also great to work with.
"great work both side Ozzie and Nz"
My thanks really goes too Brisbane Kullangar branch awesome team picking up my stuff from Cleaners held it until able to send to NZ plus keeping me updated on Shipping including wen ship broke down & it been transferred to new ship ...great work both side Ozzie and Nz
2 Stars
We would appreciate the packing being removed as per contract.
Thank you.
5 Stars
Awesome service and speed of arrival of our stuff. All staff we dealt with where great.
Thanks for your service.
5 Stars
Friendly, efficient men did a great job getting us shifted.
5 Stars
Really good job, great crew. Thank you.
"Staff excellent and friendly"
Very impressed. This is the second time we have used Conroy Removals. First to pack up our home for earthquake repairs and the second time to deliver our sons things to him in Wellington. Most impressed with the door to door service. Thank you to all. Staff excellent and friendly
5 Stars
5 Stars
We could not fault the service we received. Helpful, friendly, timely and all round professionally handled. Nothing was too much trouble from any of the staff through the whole process from quote to delivering boxes for us, to packing and unpacking. Thank you.
3 Stars
Generally the packers did well but disappointed that boxes were not clearly enough labelled. One person complained that he had been there 19 years and only earned $20/he. We were not surprised as he spent more time talking and smoking. Some items were damaged when he packed such as lamp shade frames bent. The other men were courteous, polite, worked well and professional.
Due to settlement not being completed until nearly 4p.m. we were very grateful that the men stayed to unload but unfortunately for us they had little time and all boxes were dumped in the garage and conservatory for us to unpack. That was at our agreement but we are still at a loss of where things are due to labelling. Still not found the food and TV remote controls have gone astray. But we will get there.
The price was better than NZ Vanlines who we have used twice previously but had better experience.
Thanks very much for helping us move. We could it have done it without you.
Regards Jono and Marilou
Quick and Efficient
The guys were very fast and did a great job with the uplift and delivery.
I booked for 10.30am. I received a call the business day prior saying it was scheduled and confirmed for 10.30am. I scheduled my day around this. At 10.45am I called and asked where the truck was. I was told they were just doing something else in a nearby suburb (Petone), and would be there in 10 minutes.
At 11.15am I called back and asked where the truck was. I was put through to Operations and the the guy told me they were still in Petone doing a job the guy had asked them to do on the way to my job. I pointed out I was paying $140 an hour, and the Despatcher said "It's okay, don't worry about that, you won't be charged until they show up."
I then explained that when I am working I charge my time at $150 per hour, & that I was not working this morning, & was expecting the truck to be there at 10.30am. I asked why I had not received a call to advise me that the truck was doing another job instead of mine. The operations guy apologised for not having called me. He said it would be there in 10 minutes. I pointed out that that is what I had been told half an hour ago the first time I called. He said no this time I will make sure they are there in 10 minutes.
They were, and once they arrived, they did a great job. I felt the guys actually in the truck DID care about the customer's experience.