Customer Reviews

The guys who moved us were fantastic, and the guys who delivered our bed were also fantastic,  but everything else was a huge disappointment. Boxes marked Fragile had been squashed, so many of the boxes had gotten wet, and worst of all, we had so much broken gear it was unbelievable. Even the plastic storage bins had the handles broken off. Our furniture was stored in a container, the forklift must have given the whole container a good shake up every time they moved it. The staff are easy to deal with, very helpful, but the care and attention given to your prized possessions is just not there. We would never use or recommend Conroys for storage, maybe moving from one property to another, but never for storage. When we complained the response was, you didn’t take insurance. Not really what you want to hear when you have trusted a company with your personal and household goods.

Unable to give excellent rating for two reasons. 

Firstly, our belongings from the UK arrived at Port Chalmers, Dunedin and there was a long delay in delivering them to our house in Wanaka area, not helped by the fact that (according to the driver) they had been transported up to Christchurch from Dunedin and then down to Wanaka!  We had no communication from Conroy Removals as to why it took 3 weeks from the MPI inspection to delivery at our house. 

Secondly, although the truck driver who delivered our belongngs was very skilled and efficient, the local assistant (casual worker) employed to help unload was not keyed in to the job.  He didn't take proper note of the contents of packages, especially that some were fragile.  He caused damage to a glass doored wall cabinet when he dropped it off a sack trolley.  Foolishly he had placed two of these units side by side on the trolley with a box on top.  This was damage that could have been avoided with the correct attention to the job in hand.  Thankfully the glass was not broken but the edge of the unit was dented.  There were four other items that were found to be cracked/broken, but it is not possible to know if that damage occurred during delivery or earlier in the shipment.