Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was not happy with our movers, one in particular made the comment "if it doesn't fit force it" which I found completely unacceptable especially after him telling me that he won't cover certain cupboards because they always break.
All of my things were handled with great care which is the most important thing so overall I'm very happy with that aspect of the service. However there were a couple of things which annoyed me that I felt could have easily been avoided. I had to inform the Conroy staff (office and removals) FOUR times that I was not to be contacted during the week of delivery and to use my alternate contact. I sent emails, I spoke to them on the phone and clearly there was a total lack of communication between departments and a lack of consideration for what I wanted as a customer because they kept disturbing me at work. I would use Conroy again but the communication needs improvement for sure.
The guys who packed and moved me were great. Nothing was too much trouble. Would recommend them
I know you are busy, but it took a few phone calls to get someone to remove the empty cartons. Thursday afternoon( yesterday) was good, positive feed back from the office and someone was collecting the cartons within an hour.
I was agast at the lack of attention to protecting obvious fragile goods ie; slabs of bench top granite .which could break in two and did break.Whats more that item was the most expensive part of the kitchen and was in insurable by you company Shame on you!!You must have known with experience the end result would be disastrous If you won’t insure such items like synonyms then to protect your companies name make sure you adequately protect the expensive and fragile freight which is being delivered
The delivery guys were not great as they really couple not be bothered and had massive attitude. Using my balcony rail to vault between the house and van was wrong. Not knowing if they should be unpacking or not and asking me to call their office rather than them finding out was bad. Took a long time to collect boxes. Office staff very friendly and helpful, just execution of delivery poor.
Pleasant & quick service. More care needed when stowing at storage facility eg heavy items ontop of flimsy furniture. Otherwise fine.
The space allocated to my furniture on removal from Levin Tararua road was no where big enough.I had given dimensions of storage shed over the phone. Watching all my furniture being shoved in a tiny space was stressful.I realize it is of no fault of the driver who picked it up. By the time it arrived at my new home I was amazed only one item had a broken leg and of course my large pot plants didnt travel well. Once again the driver and man helping from Tauranga were polite and did a great job.
Thank you for making my dads move smooth and easy. The communication was fantastic and everyone we dealt with was fantastic and friendly. Everything you said you would do you did! Special thanks to Shayna for her prompt replies and helping us make this experience wonderful. This could have been a stressful time for my dad however you guys made it easy. Highly recommended to all looking at moving