Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe packers and loaders worked their butts off to complete our move. It was very unfortunate that whoever estimated the size of job and the time it would take to do it, greatly underestimated the task. It was a full large household pack. The first day one packer came instead of two because of sickness. The second day, three were sent for the morning with a fourth arriving in the afternoon after our chief packer basically begged for more help. With the help of the homeowner and adult son both packing and loading, the job was finally finished at 7.20 pm after a start time of 7.50 am. Despite knowing we had 48cubic metres, a truck capable of taking 40 c m was sent. The despatcher had said the truck could make two trips - not feasible when it took about 4 hours to load and 4 to unload. The chief packer finallly got another smaller truck sent. A 3rd truck was sent for the driver to help also. Because it was so late in the day when the loading was completed, our loads could not be delivered until the next morning. Just as well we had another place to sleep and a suitcase of clothes etc to cover us for the first night.
We have said we would use Conroys again and recommend them but that is only because their staff went above and beyond what they had to do. In our opinion, the estimator caused us a lot of grief and anxiety on what was already going to be a stressful time.
The movers were very friendly and helpful, customer service reprepresentativery replies fast and efficiently. But the only things that was not met was the size of the truck that we requested. We requested for a small one sending pictures why we need a small truck but still a big one arrived. When we arrived at the destination, the truck didn't fit and needed to getga smaller one (that was able to hold all our belongings) but of course the time is ticking and was charged to us. When I pointed this out to the customer reprepresentat they said that the pictures provided was not sufficient. Even though we highighted numerous times that we needed a small truck and one is available as well. All that been said everything else is in order so we would recommend them for big moving jobs
I really appreciated the friendly, kind way the boys, right from the packers to the delivery men, made my "big move" so easy. They are a great bunch of guys.
Great communication, arrive on time, work efficiently and carefully. Very nice experience, thank you!
Over all it was a very good shift compared to others I have had in the past. A desk leg is broken off, the front of a bedside table drawer is broken off, a hall stand has a mark on the top of it, one of the men bumped a tallboy with a boxotterman, causing a mark, and a dress with artificial leather along the bottom has been ripped by being placed on top of coathangers. The men in Tauranga and Christchurch worked very hard, and were very oblidging. I expect that sometimes items get broken while shifting, it seems unavoidable. The only thing I would recommend for improvement would be hanging boxes for clothing. All my clothes were terribly creased and had to be washed or steamed to get the creases out. In Tauranga I left my medication for the day on the bench and it was packed. Packers should ask questions about medications before packing them. Also I had items with a note on, DO NOT PACK, and they were packed. The TV remote, and stand, for the TV I left for the new owner. I now have to courier her the remote. The note was plain to see. I am just telling you these things for improvement. I am very pleased with the shift. The men worked very hard, and were very pleasant. I would definately recommend your company, and should we shift north once more we, would use your company again.
your team delivering the goods to my place was fabulous.
Fantastic guys definately have no hesitation in recommending this Company.
The service we received from start to finish with Conroy was disorganised and far below the standard I would have expected given the expense! Our dealings with Doug in the Tauranga office were a nightmare, he gave us multiple inaccurate quotes, didn't tell us he would not be arond to process our shipment as he was going away and then failed to actually arrange for our collection to take place on the designated day. Our dealing with Sue in the same office were fantastic and she was very friendly and helpful. When our shipment was finally collected in Tauranga the two movers who turned up were wonderful but they had been hugely inconvenienced by Doug's failure to appropriately organise the pick up.
Our shipment arrived on time in Christchurch and was delivered by two lovely guys but there was extensive damamge done to items within the shipment and some of our boxes had been so badly damaged that they had cracked and some of the contents had fallen out and been lost.
This was a disaster of a service and I will never use and never recommend Conroy again!
No issues at any stage - efficient quoting and booking system, the guys turned up and picked up our furniture on time, and they communciated well prior to delivery and turned up on time as well. Nothing was damaged, and the guys were pleasant and helpful. Would defintely use Conroys again.