Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersPrice for move Auckland to Hawera was great.
Moving men were lovely, very chatty and friendly.
Nothing was broken or dropped, and the moving in the next day went smoothly too.
However, the comment I need to make is that the time for the first collection was not clear. I was given two times of arrival and in the end the movers came about 1/2 an hour prior to the third collection time. This could really make a difference to anyone who is moving out on settlement date and has a specific time to be out of a house.
Lorraine Lee
Just a bit more communication - on the day of pick up the guys were late (and thats okay) but they only communicated with us 10 minutes before they arrived - which was nealry 2 hours late for the 10:30am start. I had also rang through to the office to try and get an update, but got no response. Perhaps a call sooner would be better, as we had a meeting in Hamilton to be on time for. This lack of communication also ocurred at the deleivery end, the following day. Told they would be at our place at 9am - but did not turn up until 12.45pm. Time frames are important - so a little more keep the client up to date would make all the difference.
The guys that loaded the truck at both ends were great - no issues at all. We also have lost the cord and key to the treadmill.....which we leave wrapped around the handle. Could that have fallen off and being left in the truck??
The truck arrived on time for pick up and delivery. The guys were courteous, friendly and worked really efficiently. We were really impressed with their professional demeanor. The whole exercise went very smoothly.
Very efficient , driver and loader were great
It cost me $370 to ship 2 standard sized doors from Auckland to Otaki. I was told that was because doors and windows have a special rate. The doors were less than 20kg each, were not bulky (flat and shallow), and made only of wood. Where was the need for a special rate? That price felt totally excessive.
The people who delivered the goods were excellent, they picked up on damage from the outset and pointed it out to us which was appreciated, they told us they would come back to remove the rubbish but we disposed of the rubbish ourselves in this instance. It is a good service to offer. We were told we have 2 weeks to report the damage, this is what I am doing tonight as two weeks is up on Tuesday? Perhaps they could have left us with a form or where to find a form on which to claim for your damages?
Because our shipment has taken so long on its journey we were disappointed that it had to go from Christchurch to Napier to come back to Christchurch but it was an understandable explanation that was given to us.
Communication and Packing from Orbit could definitely be improved.
More communication is required from your company regarding when furniture will be delivered. While it took around 2 weeks for our furniture to come from Singapore to Auckland, it took almost 5 weeks for the furniture to make the 3 and half hour journey from Auckland to Kerikeri. We were very much in the dark as to when we could expect the furniture and this caused difficulties for us regarding alternative accommodation. The men who unloaded the boxes were very nice but they seemed to be overloaded with other work so did not open all the boxes for us (as per our contract). All in all I thought the service was pretty lacklustre.
Good experience.
Better than the experience we have had with another company moving over.
great service and we're very pleased Conroy were able to take our packing materials from the original container delivery.