Customer Reviews

Im very disappointed with the service I received

I’m overly cautious so purchasing insurance was a no brainer.  However, you need to read the fine print and check EVERYTHING as they won’t bother to explain that everything but a full service from Conroy’s falls under restricted cover (something I was never told but my totally my fault - always read the fine print).  I packed my boxes and everything else was wrapped, packed and shipped by their employees. When it turned up at my new address, the hole in my lounge (which was clearly a result of shoddy moving practices evidenced by the giant hole in the international grade bubble wrap) wasn’t covered by insurance (yes I sent pics of damage to packaging AND pointed it out to the movers when they bought it into the house. They were very apologetic). If not damage such as this, what was I covered for? Basically, flood, fire ot total loss. Lol. This means any damage incurred accidentally, intentionally or through sheer carelessness of THEIR EMPLOYEES won’t be covered. 

Yeah, no thanks. My good faith doesn’t extend that far.

In saying all that, up until this ridiculousness it was going ok and going forward they really need  to review their insurance processes and explanations. And they really should take more responsibility for employee carelessness with shipments.

Very friendly and capable. Knew how to look after our Suite. Thank you very much. A stress free experience.

Great communication from the moment I sent the query on the website. On moving day an awesome effort with two sets of tricky stairs, highly recommended. 

The shipment was handled very well once it arrived in NZ. Very quick to get delivered and good communication even though I had no working phone at the time the team used emails well and got the shipment delivered in good time.