Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHave found all through the move we have had great personal service, from the begining with the view & quote, to the quickness of receiving the quote same day. We had a change of direction and once again the price came back same day. Your team that did the pickup were great, the team in Nelson were fantastic. Your people made the whole shift seamless. Nothing was damaged during the two shifts. Would use again and certainly would recommend. Great company & people to work with - Kind regards - Robin & Lee Doughty. (Please pass on regards to Fiona)
Great team to work with & flexibility was awesome!
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The International Manager was extremely condescending, rude and utterly unprofessional. I am not impressed by his attitude. It reflects very very poorly on the company.
The guys were great, very friendly and happy.. They did arrive late, would have been nice to be notified... Bathroom box not marked so have had to hunt for it, otherwise great service. No issues whatsoever with company in The Netherlands either. Very easy process! Please pass on big thanks to the guys who packed up our house.
I interacted with Conroy Removal across 3 touch points: inbound team (onshore delivery and customs clearance), local dispatch coordination and delivery team. Except for the second touch point overall experience was smooth and delightful. Lady named Lynn kept me constantly up to date on the status of my delivery and was very helpful whenever the questions emerged. Delivery team (unfortunately can not remember their names) were also polite and supportive. I was impressed with the pride that the boys showed when they were talking about their company and the praise they had towards the servant leadership approach of their top management.
The only area that I did not have a great experience was shipment dispatch. I think company needs to be more customer centric when scheduling deliveries and be more respectful towards customers' time. In short, my items were not delivered on the date and time that it was agreed with dispatch team. When I rang the company to find out about the whereabouts of my items, I did not get a clear response as to where they were and there was no solution provided to me as I had to attend my other important commitments in the afternoon. My other attempts to get the answer during the day were not successful as I did not had any call backs and responses to my queries. Eventually, I had to engage the call centre to get it sorted. It is only the next day I had couple of calls from the dispatch team and the new date for delivery was agreed.
The conroys employees were great and we were very happy with the service they provided
Generally very pleasant movers who did the job quickly. Possibly too quickly. I think there was a lack of care when removing packaging from appliances, for instance, the microwave is missing one of its feet which must have come off during the move at some point and was removed with the packaging.
If i had to compare the movers here vs the movers in South Africa, i think the experience was better in South Africa.
Very pleased with the packing of all the furniture, China etc. It was very thorough, but we found the the upright deep freeze had been pushed in at the back and the brackets had broken off. We did manage to buy some extra brackets and have re-attached them and the freezer is working ok, this may have moved during transporting. Other than that nothing else was damaged at all, and with all the contents being in storage for four months we were extremely pleased with all the Conroy's staff that we had contact with