Customer Reviews

Hmmm ... not good to ask for feedback with this fiasco still underway: you managed to email me twice that the shipment was ready for collection: then Peter phoned to set the delivery date, we agreed Tuesday, I asked 'AM or PM' he said 'AM'--so I waited from 8 AM onwards, made multiple phone calls to you before Auckland Dispatch said, "late afternoon". Peter phoned, there had been delays (OK, I can accept that), I choose to have at least a partial delivery that day (since I had been waiting so long). The truck arrived 6 PM and I helped unload the PARTIAL shipment. Today (Friday) I was (by chance) passing the house and there is a Conroy truck waiting for me? Why? No one had told me anything about today's delivery of the remaining shipment--totally disorganized office getting these things to me. The truck guys though are fine and helpful--it is presumably 'Peter' or whoever is setting the delivery schedule who stuffed up so badly--I am currently staying half an hour away from the delivery site, so the truck could have had to go back to Auckland without being unloaded since you had not arranged a time with me. The Australian office was fine, Auckland office has been so underwhelming they have turned me off Conroy completely. I think both David and Gary Conroy need to know this: they are trying to move into the Australian market, the Australian office was fine, super-organized and efficient. The home office here in New Zealand though needs a bit of a kick in the pants or a lesson in communication with clients: to top it off, box 74 seems to be missing still ... I gave a 1 Star here because you didn't offer a negative rating I'm afraid. 

I am yet to unpack all of my stuff so am unsure of there condition so I'm hoping it is all fine. The service was good except for the Auckland office organising delivery. Noone ever answered their office phone and I was not told when delivery had been arranged. It was not until I finally go through to someone in their office that they told me delivery had already been arranged, but I had not been notified.

Thanks for all the effot guys

Everyone we dealt with were excellent!  Nathan was very professional and helpful with his assessment prior to the move, giving clear advice and making the process easy.  The packers on the day were very obliging, pleasant to have in the house and worked in well with us - even had a few laughs along the way!.  The dirver also was excellent, professional and very skilled; again, nothing was a bother for him (including when the trailer coupling broke!).  Very positive experience all round.  Thank you!

Although some of the boxes arrived looking very "second hand", and some had split open, there wasn't any damage of note to the contents.  Would suggest that either you supply a smaller, more robust box for books, or strengthen the smallest one available, as it doesn't appear to be able to handle the movement in transit.  Communication throughout the transition very good, and the goods arrived ahead of the indicated time.