Customer Reviews

The International Manager was extremely condescending, rude and utterly unprofessional. I am not impressed by his attitude. It reflects very very poorly on the company.

I interacted with Conroy Removal across 3 touch points: inbound team (onshore delivery and customs clearance), local dispatch coordination and delivery team. Except for the second touch point overall experience was smooth and delightful. Lady named Lynn kept me constantly up to date on the status of my delivery and was very helpful whenever the questions emerged. Delivery team (unfortunately can not remember their names) were also polite and supportive. I was impressed with the pride that the boys showed when they were talking about their company and the praise they had towards the servant leadership approach of their top management. 

The only area that I did not have a great experience was shipment dispatch. I think company needs to be more customer centric when scheduling deliveries and be more respectful towards customers' time. In short, my items were not delivered on the date and time that it was agreed with dispatch team. When I rang the company to find out about the whereabouts of my items, I did not get a clear response as to where they were and there was no solution provided to me as I had to attend my other important commitments in the afternoon. My other attempts to get the answer during the day were not successful as I did not had any call backs and responses to my queries. Eventually, I had to engage the call centre to get it sorted. It is only the next day I had couple of calls from the dispatch team and the new date for delivery was agreed. 

Generally very pleasant movers who did the job quickly. Possibly too quickly. I think there was a lack of care when removing packaging from appliances, for instance, the microwave is missing one of its feet which must have come off during the move at some point and was removed with the packaging. 

If i had to compare the movers here vs the movers in South Africa, i think the experience was better in South Africa. 

Good reliable service. All items labelled and delivered. Polite and helpful on both sides of the delivery. Only one issue- I paid for Thursday pick up and Friday delivery. No sign by mid afternoon on Friday so I rang to ask and was told that it would probably have to be Monday. I siad this wasn't acceptable as all my clothes were in there and other personal stuff. So they managed to get the stuff delivered by 6pm on the Friday.. Perhaps communication on the delivery end could have been better??/ Otherwise a good service at a competitive price. 

Amazing organisation...friendly guys...all very professional