Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe packing was excellent and superb. The only are where I think you may inprove just a bit was in the the packing list.
I would suggest this if the shipping is going internationally. This is becasue customs would like to have an idea of what items are in each box or package. We had a few items that were listed simply as "Misc" or "Suitcase" etc. And this was not enought information for customs
Othewise, we would rate the entire eperience the best ever. And we have moved internationally severl times in our lives.
Thanks for th great job and friendly professional service.
Good morning Caitlin.
We have now finished unpacking all items.
Only damage is broken glass of one framed picture.
So far we are missing 2 toilet brush sets and my son's Kindle bookreader.
Just after we left the house, It was realised this Kindle and a special bed pillow had been left in the house . The Conroy Container and packers had also left and we were unable to re-enter the house.
I left a message with someone {you ?} that morning 23rd Jan to ask if the packing supervisor would ring me - no-one rang me back.
We asked the land agent to have a look and she could not find the Kindle. Last week I asked the new owners and they had not found it.
The pillow turned up in one of the cartons, but no sign of the Kindle, value c.$250
It doesn't leave many options as to where the Kindle is.
If we made a claim, value after excess would only be for broken picture from glass and 2 toilet brush sets.
We may still realise other items are missing.
This is a pity as otherwise the we are very pleased with whole operation.
One thing that disturbed me was as the last item was delivered, your man, despite my objection, required me to sign each itemised sheet and overall contract sheet. This was before unpacking which has only just finished.
Kind regards
David Bassett
still waiting for the last couple of things to be picked up
Friendly team and very efficient, would recommend
The packers and Un packers were amazing you couldn’t fault them so friendly and professional. iDelays while unavoidable caused so issues for us on the arrival end and communication on where and when it would arrive got a little bit vague but overall a good experience.
Rough handling during uplift.
Damaged goods
Stickers hard to peel of and leave marks on items
Lodged a request for a call back but never happened. After a week wait I had to rung myself.
Communication during that call was good.
Insurance claim lodged but can't give a opinion about this matter at this stage
Renee and Steve on the first day were wonderful and Steve Scott and Richard on the second day were the same. It was great to have Steve and Richard deliver us but they really should have had Richard as well to help unload iven driving hours it would have been kinder on Richard, I hope they got home safe and well
Very pleased with the packing of all the furniture, China etc. It was very thorough, but we found the the upright deep freeze had been pushed in at the back and the brackets had broken off. We did manage to buy some extra brackets and have re-attached them and the freezer is working ok, this may have moved during transporting. Other than that nothing else was damaged at all, and with all the contents being in storage for four months we were extremely pleased with all the Conroy's staff that we had contact with
Have found all through the move we have had great personal service, from the begining with the view & quote, to the quickness of receiving the quote same day. We had a change of direction and once again the price came back same day. Your team that did the pickup were great, the team in Nelson were fantastic. Your people made the whole shift seamless. Nothing was damaged during the two shifts. Would use again and certainly would recommend. Great company & people to work with - Kind regards - Robin & Lee Doughty. (Please pass on regards to Fiona)
Great team to work with & flexibility was awesome!
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The 3 staff were very professional and friendly.