Customer Reviews

We had used Conroy's for a previous shipment and their Auckland branch provided us such good service we requested Conroy's be used for this shipment - do we regret that! 

The lack of communication and inability to get hold of anyone in Tauranga has been frustrating to say the least.    If it hadn't been for the contacts we had with the Wellington branch who acted as a conduit to getting information to the Tauranga people or they put things into the Tauranga system to get things actioned.  Three weeks later we are still waiting for boxes to be removed.  We have had to resort to taking some to the local recycling centre due to the fire hazard of all the packaging sitting around.  We had attempted to make contact by several phone calls, leaving messages and finally I emailed Wellington.  We then did get some guys turn up in a small truck that was largely full and they managed to remove a small amount of the packaging and said they'd be back - that was two weeks ago and we've had no more contact.  

We constantly had to chase Conroy's up to see where things were at with our shipment once it arrived in NZ.  We were advised the shipment would be moved from Wellington to Tauranga within a day or two of it clearing customs.  The Wellington chap couldn't have cared less about what the process was once it got to Tauranga and when we might actually get delivery.  For some reason it was going to take 2-3 working days to get it from Wellington to Tauranga where it would be offloaded and reloaded to move to Katikait.  In the end, ten days later, we got a call to say delivery was happening on the Monday and it was coming from Wellington.  We advised a 40 ft container would  not get up our driveway so two separate trucks would be advisable.  They arrived with tw0 20 ft containers on a 40ft truck!!  Needless to say they couldn't get up the driveway so they had to go to Mt Maunganui (40 mins away) to reload into smaller trucks.  

They picked up a day recruit in Mt Maunganui to help with the unload.  After he dropped three boxes (including smashing a large terracotta planter) my husband told him to stop and he helped unload.  The recruit said 'oops, sorry doesn't matter you have insurance'!!  They did help remove cardboard from the larger furniture but come 5pm they clearly could not wait to get out of here and did not help reassemble the few pieces of furniture that needed it - including putting legs on sofas.  

Totally unimpressed!