Customer Reviews

It is difficult to review our experience with moving because there are so many moving parts. While we had a fantastic response rate from Lynn as our main contact, we did indeed have some damage to some of our items. We were able to see that it was very obvious the movers had taken the items as they had been packed (which I carefully packed myself) from Heavy on the bottom to light on top and then just put them in their truck light on the bottom and heavy on top- even though the boxes were clearly marked. The 2 movers who arrived at our house were SUPER friendly and helpful and so we were grateful about that BUT we had a very heavy, expensive safe that was severely damaged because them and some additional movers put it face down with the key in it. While I did purchase insurance, it was for total loss only because we packed the container ourselves and they couldn't prove the condition of the goods in the first place. While I can understand this type of insurance- this is a case where the company (Conroy) clearly knows that the damage is their fault and acknowledged it in an e-mail to me (the key was only given to Conroy and therefore left in it by them) and it would be a reassuring and positive experience if they owned up to the damage of this item. This is why, despite an ok experience with them I would try another company if I had to move again. 

This is the second time I have used Conroys and I was disappointed in the communication when I had problems regarding the online acceptance formand also when the driver was arriving in Motueka, I ended up having to contact the company to find out what was happening.  The boys that packed were very nice but I am at the other end now and things I needed where I am staying are not here so not sure where it went wrong, I am going to check the storage shed today to see if the guys unloading put the boxes for York street in there, they were trying to unload so fast they were not looking at the labels, if they were running behind schedule it was not my problem and my property should still have been treated with respect.  One of the guys unloading was very rough, I was not impressed with him at all.

Booked for 8.00am Saturday did not arrive till 9.30am I did get a phone from Paul advising that his team would be late and apologised and said they had been trying to find ramp for truck.

When the team arrived they did not have a ramp and I said to them there was a Piano to be moved and I had advised the office when making booking this was not on there notes

they then made contact with someone and made arrangements for another team to come and pick up the Piano a table tennis table and a swing set which I was happy with but the problem then was they turned up without the swing set as there truck was smaller than the other truck and it would not fit that team said to me oh well sorry you will have to make your own arrangements to pick up the swing set

If the communication between the office and the site staff was better there would not had been a problem

a positive however was the two site staff were very good but without that ramp and the right equipment it made the job harder 

they did not receive that info

There was damage to my fridge. There initially was not enough staff to lift heavy items up stairs. No trolleys either.