Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI have used Conroys to move my furniture internationally on 3 different occasions and have found their service nothing but the highest quality. The office staff are very helpful and polite, their quotes the most reasonable of all companies I have received quotes from and the moving staff very polite, helpful and great to be around. I have also used Conroys to transport parcels within New Zealand and no matter whether dealing with staff in Australia or New Zealand, the service has been nothing short of excellent. Thank you Conroys.
An wxcellent move. No complaints. Many thanks to the six young men who were involved
My husband & I were extremely impressed with the packing services provided by Scott and Steven. They arrived on time on each of the 2 packing days and they both worked professionally and efficiently over the entire time. I felt really comfortable engaging in conversation with them and I was at ease asking questions or raising any concerns I had with them. Nothing seem to faze them. They both listened attentively and were patient with me.
Scott and Steven make a fantastic team! This was evident many times over the 2 days - with the constant communication and offer of help towards one another to get things done. We really appreciated the awesome service that Scott and Steven provided us with. Their great senses of humour had us laughing on so many occassions, that they lightened up what would otherwise have been a really stressful time for us. If we were to move again locally, we'd be specifically asking for Scott and Steven to be our personal packers again.
Brian and Jason turned up early morning on uplift day. They also worked really well as a team. They moved our items carefully and efficiently. There were 2 heavy items which we thought they would have great difficulty in getting through the front door, and would most likely have to be lifted over the fence. However, Brian and Jason proved us completely wrong by getting these items through the front door within seconds and with total ease. They've still left us wondering how they managed to do this so effortlessly.
The Conroy packing and removals team were fantastic. We would highly recommend them to family, friends and anyone contemplating moving house locally, nationally or internationally. Thank you so much for looking after us Conroy! We really appreciate the removals service provided to us. S & P Clark, ex Halswell, Christchurch.
The service in chch was excellent but getting the two items that didn't fit in the container from tauranga was a lot harder.. the chaps doing the delivery did a fantastic job getting everything into the house in the rain
Movers were late arriving to pack gear and charged for extra for having gear unloaded into storage then loaded again when this isn't what a totally happened. Truck arrived at incorrect address on delivery when the new delivery address had a totally been communicated to the admin team
All works great
Remember only one name if you want to removal services, that name is "CONROY". 100% recommended to everyone in my family and friends.
The Auckland team is quick to respond with good follow up regarding the move. Deborah was extremely helpful throughout the initial process, Taupea has great follow up and was extremely helpful throughout the move and the claims process. The only item which I found disappointing was I didn't have all of the details regarding the insurance, specifically the details on the excess, but I did have the T&Cs which didn't state any information on the excess. Unfortunately, the information was finally provided to me after I made a claim and found out there was a surprise charge. Had I been aware ahead of time there would have been far less back and forth with Karen. However, Karen was excellent throughout the claims process and her work is thorough and quick.
The team on the ground in Auckland were fabulous. They worked very hard to get things uplifted and were friendly making them easy to work with. These guys were rock stars and you're lucky to have them on your team. I'm very sad to have to provide the overall experience rating of "3" because I believe the Auckland team deserves a "5 - Excellent" rating.
The team is Blenheim was on the opposite spectrum; it's surprising this is the same company. First things first, I couldn't find my decorative floor vase during my search; I eventually uncovered it hidden in the roses cracked at the opening and neck with a large hole gouged out of the side -- it is completely ruined.
We took care to clearly label boxes with information regarding which room each box belonged but the team unloaded multiple boxes in incorrect locations. For example, we found several kitchen and living room boxes in the garage, garage boxes in the study, and upstairs bedrooms, etc. Having just recovered from heart surgery this put a lot of pressure on my husband since I'm unable to lift heavy items for several weeks.
In addition to this, I was also surprised when one of the men told me to get him a cuppa. To be clear, I didn't offer beverages and don't feel it was my duty considering I was still recovering from heart surgery from the prior week and with all of our stuff was in boxes this would require strenous activity which I'm not cleared to do yet. He made a passive aggressive comment later on in the day reminding me I didn't get him a cup of tea which confirmed for me he wasn't joking.
One last thing, I've toiled about whether or not to disclose the last issue. I request confidentiality in my disclosure in order ensure our safety. In the early morning when the team first arrived, one of the older white men asked why we relocated from Auckland. I shared I was tired of living in a home which was packed tightly among other homes without any privacy. What followed shocked both of us, the man proceeded to make several very racist and inappropriate comments about Indians. I walked away from the conversation because I didn't want to hear this hateful, ignorant nonsense and felt unsafe in hearing these comments. My husband stated the man went as far as to say "I hate f&%$ing Indians". Given there was a Sikh on the team I can only imagine what this unfortunate young man has to endure while trying to earn a respectable living.
While the Auckland team has been helpful and thorough with excellent follow through, the experience with the Blenheim team would prevent us from using your services again. I have no patience for racism or sexism and hearing these ignorant and hateful comments on our first day in our new home blindsided us. If you have questions about these comments, please contact my husband who will give you further details.
I have used Conroys to move my furniture internationally on 3 different occasions and have found their service nothing but the highest quality. The office staff are very helpful and polite, their quotes the most reasonable of all companies I have received quotes from and the moving staff very polite, helpful and great to be around. I have also used Conroys to transport parcels within New Zealand and no matter whether dealing with staff in Australia or New Zealand, the service has been nothing short of excellent. Thank you Conroys.