Customer Reviews

The service in chch was excellent but getting the two items that didn't fit in the container from tauranga was a lot harder.. the chaps doing the delivery did a fantastic job getting everything into the house in the rain 

All works great

Remember only one name if you want to removal services,  that name is "CONROY". 100% recommended to everyone in my family and friends. 

The Auckland team is quick to respond with good follow up regarding the move. Deborah was extremely helpful throughout the initial process, Taupea has great follow up and was extremely helpful throughout the move and the claims process. The only item which I found disappointing was I didn't have all of the details regarding the insurance, specifically the details on the excess, but I did have the T&Cs which didn't state any information on the excess. Unfortunately, the information was finally provided to me after I made a claim and found out there was a surprise charge. Had I been aware ahead of time there would have been far less back and forth with Karen. However, Karen was excellent throughout the claims process and her work is thorough and quick. 

The team on the ground in Auckland were fabulous. They worked very hard to get things uplifted and were friendly making them easy to work with. These guys were rock stars and you're lucky to have them on your team. I'm very sad to have to provide the overall experience rating of "3" because I believe the Auckland team deserves a "5 - Excellent" rating.

The team is Blenheim was on the opposite spectrum; it's surprising this is the same company. First things first, I couldn't find my decorative floor vase during my search; I eventually uncovered it hidden in the roses cracked at the opening and neck with a large hole gouged out of the side -- it is completely ruined.

We took care to clearly label boxes with information regarding which room each box belonged but the team unloaded multiple boxes in incorrect locations. For example, we found several kitchen and living room boxes in the garage, garage boxes in the study, and upstairs bedrooms, etc. Having just recovered from heart surgery this put a lot of pressure on my husband since I'm unable to lift heavy items for several weeks. 

In addition to this, I was also surprised when one of the men told me to get him a cuppa. To be clear, I didn't offer beverages and don't feel it was my duty considering I was still recovering from heart surgery from the prior week and with all of our stuff was in boxes this would require strenous activity which I'm not cleared to do yet. He made a passive aggressive comment later on in the day reminding me I didn't get him a cup of tea which confirmed for me he wasn't joking.

One last thing, I've toiled about whether or not to disclose the last issue. I request confidentiality in my disclosure in order ensure our safety. In the early morning when the team first arrived, one of the older white men asked why we relocated from Auckland. I shared I was tired of living in a home which was packed tightly among other homes without any privacy.  What followed shocked both of us, the man proceeded to make several very racist and inappropriate comments about Indians. I walked away from the conversation because I didn't want to hear this hateful, ignorant nonsense and felt unsafe in hearing these comments. My husband stated the man went as far as to say "I hate f&%$ing Indians". Given there was a Sikh on the team I can only imagine what this unfortunate young man has to endure while trying to earn a respectable living. 

While the Auckland team has been helpful and thorough with excellent follow through, the experience with the Blenheim team would prevent us from using your services again. I have no patience for racism or sexism and hearing these ignorant and hateful comments on our first day in our new home blindsided us. If you have questions about these comments, please contact my husband who will give you further details. 

We might use your services again and there wasn’t facility for that on your survey.  We might recommend you to others - but we would do that with cautionary advice - and there is no option for that in your survey. Overall, our delivery was not great.

Ours was not an easy delivery. Heavy kitchen units had to be carried up 2 small flights of stairs, and this was an obvious struggle. To give staff credit, they did not complain.

On the day of our delivery there was a storm and our kitchen was delivered in that weather. I was really concerned about potential damage to the kitchen (an expensive German kitchen), and asked the Senior driver if we should stop delivery and he said no. No drop cloth was put down for muddy boots on our new carpet. No detailed consignment note detailed the number of boxes we should be expecting. One cabinet had the back coming away and the driver didn’t give a stuff, telling me it was an easy fix. Water on Open ends of boxes appeared to be leaving marks. When the kitchen boxes are opened on June 17th, and if there is permanent damage or bits missing, please have your insurance ready.