Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAll your staff were very polite and courtious through out the move, both packing & unpacking of the truck. Always had a smile, and a 'no problem' when asked! Have sung the teams praises, and would use again.
Hi. I would like to acknowledge that Nathan Furlong made th entire process easy from quoting thru to payment and we thank you for that. Our dates for availability were also greatly responded to as well as being able to meet our time restraints for the delivery time. Our driver/delivery guy was efficient. Our only problem was that he did leave some dirty hand marks on our freshly painted walls of a brand new build and we did have to ask that he not take things that were clearly oversized thru the front door but to use the doors that were bigger as this did scrape a few things against the front door and frame.
My biggest annoyance was my move manager and her communication from the office or rather lack of. I filled in forms and insurance forms and sent these back, we hen paid for and received an onvoice for all this. Then I startied getting emails from her regarding forms we havent filled out however any links were not allowing me to do anything further. I also asked her to ring me regarding this matter to clear it up so that the move went smoothly. She ignored this request and proceeded to email again asking for the same info again, repeat previous experience- not allowing me to do anything. This was on the saturday after I had asked her to ring rather than email as I didn't have access 24hours to my emails at the time. I then see the email on the Sunday, knowing our items had already been lifted from Napier on the Saturday morning. Unfortunately this did cause a bit of panic about what may or may not be happening with our items being that we were receiving them on the Monday morning. Not a fun moment on a Sunday night unable to do anything about it! The part that annoyed me the most was that she didn't bother ringing me just ignored the email request and went on ermailing me and being that I received these after hours how am I supposed to respond. I had sent thru all information that had been requested of us. All was delivered in the end just fine so her request for these forms were either found or not needed after all, but again cleared up with an easy phone call. UNfortunately people send emails and then they believe the problem is partly fixed becasue they have done what they feel is their part putting the onus back onto me when in fact it's easier to make a phone call, have a direct conversation clear things up and get on with it..
It wasn't a difficult move all items were brand new, still in boxes and wrapping etc
We would use the services again should the need arise and hope for better communication
Friendly team who took good care of my stuff. They were very efficient too!
The movers did a great job. The only issue was lack of communication. I always needed to call to get confirmation on dates and times.
The 2 gentlemen that came to pick up the shipment were friendly and obliging. Our shipment arrived promptly without delay and delivered with perfection. Thank you
We really appreciate the service we had, everyone we dealt with was very helpful and nothing was a problem.
Thanks to all.
Garry and Angela
Performance appraisal, quote process 8/10, management pre inspect before move, got moved then cancelled and didnt happen 2/10, Trucks were late for both moves 1.5 hours Saturday and 4 hours on Monday. 3/10 The boys that did the moving were great 8/10
We paid a premium price and got average service at best
From start to finish I received outstanding service and can't thank the team enough for everything. I was really nervous about sending my life off in a container bound for Hawkes Bay from Auckland but I needed have been. As soon as McQuay and Matt arrived to load I knew everything would be okay! They were such awesome guys, not only did they do a great job, we really enjoyed their company. Then to make my experience even better Pete and Hux unloaded into my new home with so much professionalism and care. Another couple of great guys! It was pleasure to deal with all of them. And a big huge thank you to Scott who gave the best quote and was also really patient when I kept changing my dates! I'm really impressed with Conroy's and have already used them again for a new furniture pick up. Keep up the fantastic work and I hope the boys all get a big pat on the back - they deserve it.
I booked conroys to move a few items from gisborne to napier. The service was organised well and achived all in one day. The man who came was very lovely and made a rather emotional time very easy for me to manage.