Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe two guys that arrived to load up were fantastic. When we got to Auckland the guy meeting the truck there was very late. Overall though the process was easy and hassle free
I thought the whole team were really helpful. The guys that did all the packing were really efficent and fast, but also respectful of all my belongings and took care to ensure furnature etc was well wrapped. They managed to finish ahead of time and then worked with your drivers to organise the trucks to come early, so I was able to shift out a day earlier which was really helpful to me. All the movers worked really hard and were nice to deal with. My table was damaged, the packers did write instructions on it to not drag it and to watch the legs, unfortunatly the instructions were not followed and a leg was broken. Having said this, the insurance process was worked and I've agreed compensation for this. I'm still very happy with the crew that helped with the shift. It was a big shift and they did well. thank you.
We are satisfied with ConRoy services on the shipment of our things from NZ to Australia. Everything was in good condition except for the bedroom sets that incurred some scratches. It should have been supported with cardboard before wrapping them.
Everything packed well. Very courteous and polite staff. Nothing broken on long journey , just a few bumps! The sofa bed and dining chairs that I had paid extra for to be sent down to Oamaru eventually were not ready to be sent, so Conroy didn't have to bring them .if the company would like to refund me the extra I paid, it would be appreciated.
I was given a time that my container would be delivered. The truck was at the storage facility at exactly the minute they gave me. That's prety good. The 2 guys from Conroy were very personable and stacked our possessions well. Thank you.
As already mentioned to Nathan, the two people packing were lovely, but one left the house within an hour and a half and was gone half an hour. They were both on their phones constantly, and little was packed in the morning, since it was only a 1 bedroom home, they had to start to hurry in the afternoon. Lack of communication with the truck coming - 2pm, 3pm, 4pm. then I called and was told I did not have to wait and be there. I left with instructions to lock up when finished. I Called Nathan about 6pm to see how the move was going, he knew nothing but called me back to say they had been and the house was closed and secured. When I turned up to clean, I discovered a hole in the bedroom wall - done by the movers. I was not happy as this would now impact my bond and make it difficult for the next tenants moving in! Not only that, but a couple of branches on the front lawn off the tree - one very large branch. No communication at all - I have used conroys in the past, and they have been excellent. If I had not used them before, i would certainly not be recommending them, but I know they can do better than this.
Awesome efficiency and great Value for money
We were relatively happy with the Conroys team. Unfortunately a number of our larger items were damaged in transit due to not being packed into the truck properly or not being protected properly. The packing of our goods was a bit random. Some items were so well wrapped it wasn't funny and other things were just thrown into a box with out any paper at all. The clothes in our wardrobe were just rolled up and put into cartons rather than a mobile wardrobe meaning everything now needs to be re ironed. The staff were good to deal with though, friendly and professional, but the timings were not well discussed. We were told the truck would be at our house at 8am, then the day before they confirmed 10am and it finally arrived at 11.45am, meaning the guys were then in a massive hurry to get it loaded and away, which I suspect is part of the reason for the damage to our goods. The container was not big enough for all our stuff so some was loaded into a second container, then from there into another truck meaning double handling and more chance of damage. Then I had to chase up the second delivery as, again, they turned up hours late and we were not notified. We would probably look at using Conroy's again, but would make sure more care is taken and that we were kept up to date with timings etc. We have moved in the past with a different company and had trouble with damage with them as well, so we can only assume it is an industry wide problem.