Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery helpful as I needed to have a split delivery. This was made very easy.
Only 1 complaint. The day for moving was bought forward 1 day and it got a bit rushed and also it was raining.
Everything arrived safely - great! My only concern was the delivery instructions weren't followed and could have caused injury to the delivery person.
Appreciated.
We appreciated communication, particularly, we could connect with a person, to get the answers to our queries.
All of the guys, the packers,the lifters, and particularly Ben, and Paul, were helpful, respectful, and did good work to make our 'move' a 'good' day.
Good service.
Faultless
Thoroughly professional from the excellent pre-move communication to the crew who arrived on the day. A faultless service in every respect.
First time I moved with Conroys was great but this time I was a little disappointed. I asked if it were possible to start my move at 10am as I needed to pick the keys up for the new property at 9am and I got a phone call the day before saying they would arrive at 8am, so I said I would try to arrange picking my keys up after work rather than the next day as planned. The next day came and no one showed up at 8am so after waiting half an hour I called them and they said that I asked for 10am because of the keys and that they are coming at 9am now instead even though we discussed the day beforehand that I would get my keys earlier. When the men arrived at the property they were suprised at how little there was to move and one said about taking their time as there was nothing else to do until their afternoon move apart from wash the truck at the yard and he needed the hours. Having already put my furniture in the garage ready to go and not having many items I thought it wouldn't take very long but ended up being 2 hours. I hired a moving company for the heavier items because I didn't want to have to lift it myself being a small female and was tired of shifting houses but seeing how slowly things were going I helped lift my items with one of the men to the truck while the other guy tied things in and at the new address helped lift all of the furniture off with one of the men while the other one untied things and waited in the truck and folded the blankets up. I was charged $305 to move my bed, couch, fridge, washing machine, dryer, 2 shelves, a desk, TV stand, coffee table, 2 bedside draws, some plastic containers with clothing, a few canvas pictures and 2 clotheshorses. Nothing needed to be stacked or arranged in the truck as there was such a small amount to move. The travel time between the addresses is 25 minutes in peak hour and it wasn't a busy time to be on the road. The guys were lovely and very chatty but it just took far too long for such a small amount of items. My first move with Conroys a year ago cost me $238 and that was a 2 bedroom house, with packed boxs, and alot of smaller items that all needed stacking to fit in the truck and I had 2 separate drop off locations. Very different experience this time and very expensive.
The team were on time, friendly, efficient and great to be around. Talked me through the process and asked for clarification when needed to make sure our needs were being met. Would definetly use your services again.
Great crew
Guys were all great, on time and personable.