Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHello, the Christchurch staff we dealt with were very helpful and prompt, from quotation to picking up the furniture. We were moving our son to Auckland and were phoned to say the furniture had arrived on Monday 18 March. As we had to fly up from Christchurch for the day to collect delivery(our son had just started a new job so couldnt take time off)we requested that the furniture be delivered on Wednesday between 10 and 11am so we would have time to unpack and assemble everything before catching our return flight home. Conroy Auckland said this was fine. We ended up making at least 5 phone calls on the day and kept getting different answers-one lady said it was 15 minutes away but when we rang an hour later we were told it wasn't even on the truck for delivery. It finally arrived at 2pm-2 items were broken and we had to help move the furniture into the home which we understood to be part of the service we paid for. Overall we are very disappointed with the service we received at Auckland end. Very poor communication which made it became a very stressful situation.
The team was fabulous! They were easy going while really hard working. It made the move easier to have such an experienced and expert crew move us. It was also great to see the same team at both end. Excellent. Gary and Vaughn et all are the best!
I was advised I would receive a call the day prior to pick up and this didn't happen.
So I had to make the call instead to confirm the pick up was happening and that the after 3pm time requested suited you. Other than that the actual movers who did the packing were excellent
Was very impressed with earlier move made by you and did not need any further information to realise I had made the correct choice initially. Again I have been very impressed from the moment I made contact this second time around with the atfention given to me. The move was made very efficiently - storage people were also very impressed and made mention of how well it went from their point of view.
Your staff who made the delivery were excellent ambassadors for the firm and carried out their job in a courteous and friendly manner.
In all 100% satisfaction.
Regards
Maureen
Good communication trhoughout the whole process. Delivery team was awesome, They arrived on time and did the job quickly. Very professional.
Thanks
great service and we're very pleased Conroy were able to take our packing materials from the original container delivery.
Price for move Auckland to Hawera was great.
Moving men were lovely, very chatty and friendly.
Nothing was broken or dropped, and the moving in the next day went smoothly too.
However, the comment I need to make is that the time for the first collection was not clear. I was given two times of arrival and in the end the movers came about 1/2 an hour prior to the third collection time. This could really make a difference to anyone who is moving out on settlement date and has a specific time to be out of a house.
Lorraine Lee
Just a bit more communication - on the day of pick up the guys were late (and thats okay) but they only communicated with us 10 minutes before they arrived - which was nealry 2 hours late for the 10:30am start. I had also rang through to the office to try and get an update, but got no response. Perhaps a call sooner would be better, as we had a meeting in Hamilton to be on time for. This lack of communication also ocurred at the deleivery end, the following day. Told they would be at our place at 9am - but did not turn up until 12.45pm. Time frames are important - so a little more keep the client up to date would make all the difference.
The guys that loaded the truck at both ends were great - no issues at all. We also have lost the cord and key to the treadmill.....which we leave wrapped around the handle. Could that have fallen off and being left in the truck??
The truck arrived on time for pick up and delivery. The guys were courteous, friendly and worked really efficiently. We were really impressed with their professional demeanor. The whole exercise went very smoothly.
The move went great.All the staff were friendly and good to work with.