Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe packing crew in Auckland did a terrible job, it started out with just one person showing up to pack, then a bunch of guys turned up later in the day, the first guy was good and thorough but he working alone would have taken 2 days to pack my 2 bedroom unit; the other guys on the other hand rushed it, had no respect for items and packed badly. Now my gear was reloaded at some point into a smaller truck, so I don’t know if it was then or during the move that things got broken, but a number of book cases were damaged beyond use, and I have found with each box/item I unpack that more and more things have been damaged, some are just scratches, others actual breaks in plastics/wood, and some items were so poorly wrapped I can’t tell if everything that was in there in Auckland actually made it down to Christchurch.
On the other end, the Christchurch crew were great, fast and friendly and had no problem taking extra care to unload into a house with new carpet on a rainy day by putting down extra blankets and I could see how sheepish they looked as they tried to explain or apologise for the poor work done by the Auckland crew.
I didn’t bother to file any claim forms as it would not be worth my time for the vs the value of the items, and honestly I just wanted the experience done with, but the Auckland packing crew needs to be retrained. The only reason I gave you 2 stars not 1 is because of the work done by the Christchurch crew.
The service l have received was nothing short of disgraceful.
From begining to end this was the most appaling level of service I have ever received and I am now putting pen to paper to the Chief Executive to explain this comment
Fragile item arrived in perfect condition
Great service with minimal scraps and scratches
A couple of emails reminding us to pay after we had paid 3 days prior isn't neccessary, but other than that, very satisfied.
Hi I would like to thank your 2 guys; Daniel t and Scott T for an excellent job, they were on time very friendly and efficent and nothing was too much trouble, on a streesful day they managed to make us laugh on several occasions. Well done guys for a professional job. Regards Peter and Judy
Everything went somoothly with Conroy Removals from the communication on the status of my container to the actual delivery at the house
Arrived promptly. Very pleasant, cheerful young men. They were very efficient and careful.
Great guys, very polite and friendly.
Thank you for following up on my concerns that I had been overcharged and organising the appropriate refund.