Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThank you so much to Sue for organising and the two guys who worked tirelessly to promptly move me to my new home. You all made a very stressful situation a little easier to manage :)
The two young men were very pleasant and professional. New there job and did it well.
Packers, storage and delivery personnel were pleasant & efficient. Only comment that I would like to make is whether you are able to improve the short notice re time that the movers were coming & delivering goods. Prompt emailing of receipt/acknowledgement when the full payment for the packing & transit of goods was made would also be appreciated
I was very happy with the service and my goods arrived on time and in good condition.
Wow very impressed. Our delivery was two containers full of very heavy furniture and at least a hundred boxes. It was all handled with great care. And I was so happy that your company came back and picked up the boxes. Great job.
The team were very professional and carried out a good job considering the atrocious weather conditions.
One thing which didn’t go amiss was our letter box had been knocked over and they didn’t bring it to our attention.
Also they have left a load of blankets, a trolley and a hoodie which they can arrange a time to collect by texting or calling me.
Regards
Mel (0212290890) & Chris
The last time I used Conroy's I had excellent service, however I was kind of dissapointed by a number of aspects of the service this time. On the packing and removal side of things, the team dissappeared for several hours (close to 4 hours) with no indication of when they were going to be back, leaving me stuck at the house waiting for them. The delivery team were great but dispatch (and I presume sales) were pretty uncooperative and uncommunitcative about delivery times which made things difficult for me with work...I'm incredibly lucky I have an understanding boss is all I can say. Also a couple of things were broken during the move.
The removal went well and the team were friendly but I don’t think the communication was as good as it could have been. I was given a delivery day and forwarded it to my ex husband so that he was aware and available. Not having heard anything he followed up with Conroy and found that on the date of delivery the shipment was still in Nelson. It didn’t cause a problem but better communication would have been more helpful.
I was very satisfied with the services provided by Conroy and have no qualms recommending their services. Thank you for making mine and my family's relocation to Auckland a smooth and good one. Wishing the company every success.
After using Conroys for my move to Wellington, I was so impressed I booked again for my move back 18 months later. The office staff who helped me book were extremely easy to deal with and quick with their responses to my constantly updating list of things to move. The guys who did all the moving were excellent. They made everything so easy, they are funny, personable and have a great manner about them. This is the second time I have encountered these qualities in your moving team and is exactly the reason I decided to go with you again.
Your staff do your company a credit and I now recommend Conroys to anybody who asks.
I would appreciate if you could pass my thanks on to all involved for making a usually stressful process so stressfree.
Cheers,
Sean
We had a great experience with your business. There were a few things that could help the process form our point of view.
Having additional people to help the packing/drop off with the extra large items. The team managed the move but put them selves under pressure or risk to do so.
We fell that a more transparent volume calculation could help. And perhaps an online portal that can be adjusted by the client. We remove two large items (3 cubic meters) because of unforeseeable reasons and we're not given discounts/credit.
WASTE we hope that all materials from the move are recycled as the wast from unpacking is substantial.
Thank you all round a stress free, smooth experience for us.