Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe have used your services before and were happy with them which is why we came back this time.
The removal guys were great and I would like you to pass on our thanks to them (tell them we are the people with the pet lizard)
Although we had booked in plenty of time and I had spoken to a man who gave us helpful advice, by 3pm the day before we moved we had not heard back from you as to the details of the move. When I phoned up, people could not find our booking details, so at 3.30pm I was phoning around other removal companies to find a back up company in case you weren't able to move us. Our experience is that the admin and communication could be improved.
Punctual and very efficient team who took great care with our furniture. Thank you to this team, and to Kyle who kept me in the loop with timing etc.
I was really impressed with the speed of the delivery, the guys I spoke to on both sides of the Tasman were really polite and friendly and more than happy to help with anythoing. this is the second time I have used Conroys to move my gear to Australia and I highly recommend them for any move big or small.
Cheers Angela Goldfinch
Hi guys
Cant speak highly enough of the whole process. From start to finish...every single staff member we dealt with made things easy and stress free. Thank you so so much. All the movers were friendly, fun and so professional. Couldnt speak highly enough.
Very happy with the speed of the process and professionalism of your company. Also thought the service was good value for money.
Great couple of lads we had for our move. Worked together & communicated like a well oiled team, resulting in a speedy turn around, and most importantly treated our property with respect.
This is the second time we have used Conroys in the last sixteen odd years and both times we have found that the employees sent to load and unload were good guys and nothing was a problem.
Thanks to Paul the driver also and his skill in packing the truck.
Thanks guys were great! And we got our stuff next day, which was fantastic.
This was our first house move using a removing company. We usually move ourselves.
The website didn't mention that Auckland to Tauranga deliveries would be overnight and it wasn't clear if the estimate was excluding or including GST.
However, the drop off procedure was explained when the company representative arrived to give the quote. Customer services promptly answered the GST question.
The service from beginning to end was courteous and seamless. Thank you for making our house move stress free. We will use your company next time we move.
It was initially hard to communicate with the customer service team (because of how busy you were) but once I have a booking reference it was easier. Our pick up day/time changed 3 times which was a little tricky but I do understand we had only a part pick up so it was not like we were shifting a whole house. The driver and removal guy were great, they were very accomodating and helpful. Everything was stacked really well after the shift.
The service I received was uniformly very good. The movers arrived early and were very polite and informative. I do have 2 complaints. First, it was a very wet day and the roof of the truck was leaking so the floor in the middle was very wet. Since everything got slightly wet, having a wet truck would not have helped it dry out quickly. This is not good enough. Second, the movers did not bring a bag for the mattress, saying, "we'll bag it at the depot". This meant it got wet during loading and may have got wetter during transport. You are storing our stuff while we find a new property, so you will get a much bigger complaint if our mattress is mouldy when we get it back. I would like to know how our mattress will be treated to dry it out before bagging.