Customer Reviews

It would have been 5 stars, except for the Auckland end. The initial communication and customer service from Joanne was excellent, the 2 packers were great and on time, the pick up guys were great, on time and did an awesome job. My household goods were in storage in Auckland for 2 weeks only after I had paid for a month. Received a prompt credit and communication of delivery day from Katie, and that's when it fell apart after that. Joanne had to contact Akld storage after I emailed her, to find out arrival time of truck for delivery on 15 November which was 8.30am, as we did not receive any sort of communication informing us. Unlike Wanganui end when we received a text message the day before on 30 October. The truck arrived 3.5 hours late with no communication, we had to ring several numbers to find out what was going on. Got to talk to Rachel who sounded frustrated and blamed rain and Akld weather and didn't know where the truck was. Understand Akld traffic but 3.5 hours late? When the guys finally turned up we were told that it was late becasue they had been waitng for a truck from New Plymouth and it had arrived late. Didn't expect to have to lower our expectations as the Wanganui end service that was provided was excellent.

Everything well packed but one sqashed lampshade. A new set of 5keys & garage openers in a clear plastic bag & 2 loose house keys were missing off the kitchen bench, after the packers left on Tuesday 12th Nov,.causing much stress.They were found 3 days later at the bottom of a cardboard packing container! We should have at least been consulted if they were to be included with the packing. This was extra stress on top of the house sale & shift we did not need.  

Reliable, provided us with all the materials and moved things carefully.