Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCould not recommend Conroy's more highly enough
Nothing was a problem
Awesome team. Nothing was a problem. Thanks heaps for your effort guys.
Experience from start to finish was great
The experience from start to finish was great and the folk who did the actual move were friendly, polite and personable. Thank you very much.
Absolutely fabulous service
Absolutely fabulous service. Nothing was an issue for the men. They were so helpful and very professional.
Recommend them to anyone
The boys were very potite and helpful. I recommend them to anyone. They didn't stop once and not once did they go on their phones.
5 Star Rating
Polite, quick and careful
I was kept informed at all stages of the progress of the arrival of my shipment from France, and the progress through customs and quarantine. When my shipment was delivered to the storage facility, it arrived on time and the young men who unloaded it were personable, polite, quick and careful. Thank you.
5 Star Rating
Very efficient service
Very efficient service, friendly and accomodating team.
I will definitely use you again if needed
From start to finish every department of Conroy's has kept me up to date with the movement of my boxes. Thank you very much and I will definitely use you again if needed AND recommend you as well.
Excellent service
Overall, excellent service, thank you. A couple of opportunities for improvement perhaps:
After the initial request for service I was not contacted by one person, I had to chase details and spoke to several people from various Australian locations, which made it frustrating and didn't inspire confidence. I felt there was lack of personal service as one person had not been assigned, rather different people as the process progressed.
When one person went on leave my Customs forms were unobtainable (locked in her files), so I had to resend copies from my saved info at the 11th hour.
I self packed but smaller goods were repacked by the uplift drivers.
Perhaps some education on what items Customs need to inspect for quarantine would be helpful as key items I'd identified, eg.vacuum cleaner, once repacked, was not noted on the manifest, resulting in query emails at Customs checkpoint.
Perhaps transport crew/ uplift could manage their toilet breaks so they don't request to use personal toilet, immediately upon arrival (and then spend half an hour in there).
Genuine feedback as requested. I hope this helps.
Efficient, friendly and helpful
The two gentlemen who did my move were efficient, friendly and helpful. And all staff were very quick to keep me informed of status of my planned move.
I could not recommend Conroy's more highly enough; from the initial face to face meeting in Perth with Lee through to the team coming out and spending a full day packaging our boxes and furniture. The communication throughout its journey over to NZ and the customs/quarantine clearances and then delivery to our rural home in NZ was absolutely BRILLIANT! It was so easy and our stuff arrived in record time, undamaged and the boys, Baz and Luke had to unload it in cyclone weather, but they smashed it out like champs! I wouldn't hesitate to use you again and have already recommended you to our friends who are moving over to Oz soon. Thanks again for taking the stress out of a big move and what could have been a stressful time.