Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFound the documentation process a bit clunky but serice managers readily available and helpful.
Generally very good all round from the Tauranga crew.
We found the support and advice provided top rate. It was a difficult time to move (Covid) but it went through without any geat difficulty. A special thank you to Alfie who worked very hard to deliver our funiture to spit locations. He carried it out with a smile on his face at a rapid pace without stopping. It is no doubt that without him the delivery would not have been done in a day. Just a note to the packers, it there are two TVs or lounges etc, it would be very helpfull if there could be some information on the inventory list to distinguish them (ie model, colour or brand). This would have made it a little easier to sort if doing a split delivery. Also the packing inventry list was scribbled, which made it very hard to understand what was written also the abbreviations were not clear.
overall a very good experience though unfortunately a desk leg was snapped off due to it being wedged too tightly against other objects and a book shelf has been scratched again from I assume another object forced up against it. photo's have been sent in a reply to email this feedback link was sent.
Regards,
David
Guys were good - worked hard in a diffcult situation and were easy to deal with.
Would've benefited from a site visit prior, to understand scope, as two men made it quite difficult - I let them focus on the bigger items and I took responsibility of crockery, glassware, pantry etc myself, to help save them time, which was not the original plan, but was necessary to ensure the job got done to a point that was managable for me.
Staff were helpful and cheerful. Packing was generally well executed, professional and communicated well.
Unfortunately a few boxes got wet (due apparently to a leak in the roof of the truck), but fortunately there was no significant damage due to those specific boxes not containing valuables. A minimum expectation of a removal compay is that their trucks are waterproof. Hopefully the leak has been fixed so that the next customer is not similarly affected.....
Please make sure the driver has the up to date version of the itineray and has looked at it, we had a split delivery and plants where delivered to wrong house and they had seen better days, also my parents did explain to packers what was staying at whiritoa yet 2 plants arrived at there new house and other stuff, and also the labelling of the boxes was pretty bad as much as I would like to have x-ray vision I do not , but there stuff arrive in one piece and on time and the driver and loading crew were lovely, and christine and brooke were also amazing . Many thanks Kristen Berry
Overall experience excellent apart from damage to a cabinet that we were considering replacing anyway. Would have been 5 stars but for that
Well executed, however we were surprised our deliveries were split in two .
Regardless from this we were very satisfied
Well executed, however we were surprised that our delivery was split.
I am happy with the service