Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMy only concern was having to wait 5-10 days for my furniture and belongings to be delivered but following a phone call this was rectified and delivered the next day
Slight scratches to furniture and missing fridge foot. When collected fridge, chair and washing machine were covered in plastic but weren't in delivery.
I had a few things damaged that i believe was available if the two guys lifted together
The trucks delivering and loading containers do not have a tail lift. It does make it difficult for the people to load and unload and sometimes create some minor damage to items
somewhat late arrival to pick up but otherwise satisfactory
To whom it may concern
We are finally sitting down from a full on weekend of unpacking and able to write a full review of our experience with using your company.I always believe in giving honest feedback as well as credit where its due.
First off let me start with getting the negative out of the way:Our moving agent - we were a little disappointed with our dealings with her.I had to request her to reply to emails. She never answered her phone and when I did ask questions etc it felt as if it was an effort and she would just direct me to someone else.She never checked in like promised and I had to remind her.Honesty if it was determined on our experience with her we would have probably not have chosen to go with your company.
BUT I'm glad we stuck around because you have some incredible staff on your teamOn to the positives:
Maryanne Fernández (from auckland i think ) was so lovely.She was friendly, she was informative and so helpful explaining everything.She was such a joy to deal with and always picked up her phone.
Your delivery guys on both sides were great! Super professional and on point. They were fast with packing and careful with our goods.We were impressed with both sides.
Then the absolute SUPER STAR of your company and this whole process is most definitely Christine WenzlickI think she's in sales as she was the one who originally came and did our quote but after having no luck getting a reply on more than one occasion from our moving agent Brooke I would often call Christine with question's and worries and she was never too busy to help (even when it wasnt her job)She never complained when we called her constantly and would get things done quickly and efficiently for us.She ended up being more of an agent to us than our own.Honestly this woman deserves a promotion.I just hope this mail reaches the right person and she gets the recognition she deserves.A massive thank you Christine!
All in all we would use your company again in the future for our move.If you have any questions feel free to call us
Roxy & Quintin Barratt
Was very efficient with loading and unloading thank you.
The move went smoothly. Most of our boxes etc are now stored in our garage , apart from a few chests of drawers we have moved into our unit or immediate use. . On transfer to garage we did notice ( and noted on paperwork ) that the front of our lounge drawer unit has a " graze " across the front edge where it has been rubbed down to bare wood , also one of the smaller nest tables was not sighted. It might be packed in a box ? Both these items mentioned are now packed away in the garage and we will be unable to investigate further , until we move the job lot into our next house ( which we hope to find in the coming months ) and can assess all the contents.
Good service. Packing and deliverying all went well with no issues