Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThanks guys - you did a great job and kept me in the picture! But I think MAF should be more careful when the open our boxes etc!
Prior to our move I requested a site inspection, when I called a couple of days before our move to check on the time the truck would be arriving I asked if the access inspection had been done due to living on the hill with narrow roads this could affect the size of the truck, turning area etc. I was advised Yes by your call centre (Olive). When the truck arrived the driver advised that he could not get the truck in the driveway, clearly no inspection was carried out. We managed to fortuntely find parking space for the truck to park & thus they had to walk with our funiture to the truck. Driver also advised that no pot plants could be taken. We were Not told this. Luckily the 2 men were very kind & managed to make room for them. If we could not have found a parking spot on the road our move could have been held up at a very stressful time as the new owners wanted access once their funds had been deposited. The 2 men were exceptional and we also helped them carry furniture/mattresses etc to the truck, they noted that 3 men usually accompany them being on the hill & we lso had a 2 story house. My rating has been based on the two men who assisted us, and unfortunately not the call centre.
People on the ground were first rate, exceptional service, nothing was a problem. Packing done well and efficiently move mirrored that. Weakest element your phone system or lack of.
I was unimpressed by the pickup service in Wellington however the delivery team in Christchurch was very personable and efficient. Some damage to the leg of a chair but Conroy has been responsive to this and taken the initiative on getting m y insurance claim started.
Very friendly and professional staff however the packers missed all the towels and bed linen, and one kitchen drawer.
Communication was abit lacking around delivery dates.
On the whole, our service was great - 2 of the 3 guys were clearly putting in the hard yards and I'd reccomend them everyday. One of them didn't seem to be doing much - only carrying light loads etc so I'm not convinced it was worth the extra $50 for him. However, it all got done in 2 hours so I'm still happy and would recommend Conroys in general to anyone wanting some help moving. Everything else - communication from the delivery team and the admin end was all good.
Good value for money, efficient on delivery day. Everything was packed well and arrived safely. There was a long delay to receive goods from the day they were uplifted, due in part I guess to ferry booking backlogs.
Good service, good communication and prompt pick up and delivery.
We sent a mattress down and would recommend you wrap it up in multiple bags because when we received it, the bag was torn in a few places and the mattress has been slightly stained. Nothing big though!
Otherwise a great and very friendly bunch of people to work with!