Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersna
The guys arrived in a large truck to move several pots so used my trailer and car instead. Operations had not communicated sufficient details nor had the time been advised. Tony in ops gave me a time of arriving between 8 & 9am. The guys did not have a time on the job details and arrived at 9:45am.
Conroy's customer service, from the office in the first instance to the truck during removal, was great but after asking if we had a steep drive (yes with two concrete strips) and learning that we only had 16cbm of gear we were surprised that a huge truck was sent out which couldn't negotiate our driveway. This resulted in a significant workaround with my husband using our trailer to ferry boxes in heavy rain to the truck which had to be parked further up the road.
The initial stages with establishing the quote were difficult but once the move was underway things went sommothly. There has been damage to one valuable painting which needs to be rectified.
Both loading and unloading the teams were absolutely fantastic, very helpful, and went beyond their scope to help us have a smooth transition
I was kept informed of the progress of my removal by email and I called the Wellington branch to inform them of some access difficulty at my end and was told someone would be in touch to discuss further
However the delivery arrived unexpectedly with no prior warning ( although I was called by an unknown Auckland number, no message left for me and no answer when I called back,just a voicemail for a person,not for Conroys as such
The guys who actually made the delivery were great- friendly helpful and professional
Good service and communication