Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was very pleased overall with Conroys. I have just moved back to New Zealand from the UK and moving following COVID was probably not the best time with shipping delays, port congestion, and so on but the lady in the office who was coordinating my move was very helpful, keeping me informed of what was happening and where my load was. The delivery staff were friendly and efficient. They worked hard to unload the contents of my delivery and place them in my flat. This was not easy as I am on the first floor so they were up and down the stairs a huge amount of times. So, thank you Conroys for a good job in making this part of my move go smoothly.
This was very emotional for me as it was my sister's belongings following her death in the UK. The men were really lovely and patient as I counted off the boxes. My counting slowed them down and they just seemed to accept that. Please thank them from me. The big learning for me and possibly the driver was that when backing into a driveway- had he come up the road on the same side of the road backing in would have been so much easier. I'm not experienced enough to know if that's always true and you'd have to stop traffic building up behind. In any event he managed to back into the drive. Branches of a tree were affected but I don't know how else he could have done it. The support guy advised him when to stop, they lowered the tray. The accuracy was within millimeters. Thank you.
I'm happy with the service provided to me on the day. The team of two worked hard and efficiently, they were polite and helpful.
Fast, efficient, listened. Missed a "5" due to broken lightshade!
Thank you arrived all in good order
Overall the service from Conroys staff was excellent. Driver Hayden and the two young lads who packed the truck at Rotorua were excellent. They took care with our contents and took their time to safely stack it in the truck.
We would like to point out some concern with the unload in Opunake. Two labour units from AWF arrived with Hayden and the truck. It was evident from the start that the two labour units were not going to be able to lift heavy items and appeared very inexperienced with shifting household goods. They were both nice lads but I would have thought that AWF would have given consideration to their abilities, strength and experience. No disrespect but one of the lads had a physical disability and should not have been put in such a position. Hayden was unable to fully utilise these lads and we had to help him with the heavier items as the two lads could not lift even simple items such as a double matress. This is a health and safety issue and fortunately no one was hurt but the potential for harm was there.
Thanks to Hayden for his professional manner and care with the load and unload and making our move that much easier.
When we discussed insurance with the young woman who did our initial assessment we questioned her about your business responsibilities re anything damaged through staff carelessness she assured us that was covered by your own insurance and if we didn't take out insurance that would not be affected. A small cabinet was dropped off the truck and a corner broken off. When my husband rang the number we were given he was told someone would get back to him, which they haven't, but we didn't have insurance anyway so you weren't responsible for the repair.
very efficient
excellent servive from Mandeep.
excellent service from Graig who delivered the package and helped open the package.