Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersPretty Satisfactory
Service Excellent
I have used Conroy Removal many times over the years & have always found their service excellent. This time we've moved from the North to South Island & required storage for a couple of months. Everything has been conducted in an efficient & timely manner & I have been kept up to date at all times by the Hawke's Bay & Chrischurch Customer Service Teams.
The only negative this time around is that our Fermob outdoor furniture was not wrapped before being loaded & packed into the container. It has sustained significant scuffing & scratch marks due to the movement in the truck. I have put in an insurance claim, however I would like to suggest that all furniture items (indoor & outdoor) are well wrapped before being loaded into the truck or container.
Good Experience In General
Had a good experience in general, however one of the delivery removalists had a bit of an attitude, was angry about having to take a couch upstairs. He also did not re-assemble all of the items that were disassembled during packing.
Two of my items (PC cases) were damaged during the move, however nothing else was damaged.
Overall, I was pretty happy - especially with how quickly the items were shipped.
The "moving" aspect of getting our car overseas was the easiest part of importing a vehicle.
Good service, just improve communication. Call, text , or email ahead , for any changes on the delivery schedule .
Guys Were Really Great
Removal and delivery guys were really great. Our things arrived in good condition. Competitive pricing. The one annoying thing was late confirmation of pick up and delivery times - being able to organise that a week in advance would be useful.
Great Service
Overall the service was great but the quote was a bit confusing from my perspective as i thought the quote included the insurance but it didn't. The pick-up and delivery crew was awesome, nothing was a problem for both teams.
An overall good experience, absolutely would recommend you to friends and family but a couple of things to take note of for customers as obviously when moving it's a very stressful time so two small things to make it easier for customers.
1. it would be great to know what time the removalists are coming a little earlier than the day before as I was leaving Auckland that day and needed to know how far I could go to book accommodation along the way.
2. the only other thing that could have been improved is that the movers were 30 mins late arriving and a text from them to say they were on there way but running late would have been great so knew where and when I had to be there.
simplify your processes/ number of people involved.
After getting a few quotes I thought Conroys hourly pricing was really competitive and great value.
The two movers who came on the day were really efficient and worked quickly and were friendly and easy to communicate with. Unfortunately the top my dining table has been damaged in transit - possibly by the straps holding it down. Otherwise a great experience
Super Quick
The movers were great and everything was done super quickly. Unfortunately they were unable to move my piano upstairs but that's definitleuy out of their control. Unfortunately the music stand attachment from my piano went missing during the move and sitll hasn't turned up but thye might have removed it and left it at my old place, which I will check.
Overall a pretty satisfactory experience. Though the delivery time slot was not honoured as previously agreed, with delivery arriving in the AM instead of the PM. I did not receive any communication of this change prior and thankfully we were able to arrive in time. Secondly, the plant handling was below satisfactory unfortunately, with multiple crushed leaves and plants in need of rescuing. Fingers crossed they recover otherwise I would not recommend other people include plants in their move.
Thanks.