Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe Guys Were Fabulous
Perfect Condition
After an initial missup with one of the boxes we shipped from NZ to Australia, finally our belongings are all reunited. Everything arrived in perfect conditions, it just took a little longer that expected for the last box but we are happy with the service at the end
Very Good
I had been thinking to get in touch with you to say, thank you for getting the grandfather clock to London, when your feedback email arrived. Your service in New Zealand and your agent in the UK was very good and made the transportaion of the clock very straight forward. So, thank you very much for your help.
Cheerful And Accommodating
Let me start by saying the team that unloaded my contents in Christchurch were great. They unpacked everything I asked (which was a tall order as I had many mirror cartons containing art and mirrors), willingly moved some items that were too heavy for me to move on my own, and were always cheerful and accommodating. From the perspective of unloading, I would defintely recommend Conroy.
That said, I was very dissatisfied with the quality of packing - several very high-value antiques (300+ years of age) were damaged or broken, two antique model sailing ships that I had paid $US700 to have crated were both broken and one crate had a hole pnched through it, a number of items were missing even though all boxes were accounted for (suggesting the boxes containing those items were never numbered in the US and not noted on the original inventory list). It was also obvious from some of the breakage that boxes had been dropped at some point during the move.
My ratings in this survey apply ONLY to that aspect of the move - my ratings on the OVERALL move would be POOR.
Very Friendly And Courteous
The virtual quote wasn't the best way to do it. There wasn't enough room in the van and they had to do a second run. Luckily it was only 15 minutes from the old house to the new. We took apart the beds which we were told they would do, so that saved them time. They arrived earlier than we were told, but that was good. It took all day, which we were surprised about as we were pretty organized. The van couldn't reverse down our new drive, so they had to walk everything down to the house. They also had to move the van to let the neighbours get out, which took more time. We did advise them to have a look at the new location. The crew were very friendly and courteous and did a good job.
An Awesome Job
Great company to work with. Turned up to pack when they said they would. Great packers who did an awesome job. Everything arrived at the other end in great condition.
Thanks so much for making the move so easy!
Mostly Satisfied
Frankly speaking, it's a little difficult to reach people in Conroy, and also I'm not happy with the Conroy freight tracking page because it doesn't work. Anyway, I'm mostly satisfied with your service.
Excellent Communication
Excellent communication, with multiple emails and phone calls to confirm the move and the details. Arrived promptly, and even changed the truck when they had issues with our horrible driveway. Very polite, great care taken with our furniture with it being wrapped and packaged really well. A couple of annoying dents in the wall with missing bits of paint/gib, but they were easy enough to fix.
The guys were fabulous . They were careful and quick with stacking the truck, however, the young Maori guy went the extra mile. The were very apologetic for being late and then a second truck turned up to help them with the packing and unpacking of the truck. The very young boy I think he was 19yo need to be advise when walking in to a clients house don't walk through the mud first then wear your dirty shoes inside. Please convey my thanks again to the five men who completed the job.