Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat Service
An overall good experience, absolutely would recommend you to friends and family but a couple of things to take note of for customers as obviously when moving it's a very stressful time so two small things to make it easier for customers.
1. it would be great to know what time the removalists are coming a little earlier than the day before as I was leaving Auckland that day and needed to know how far I could go to book accommodation along the way.
2. the only other thing that could have been improved is that the movers were 30 mins late arriving and a text from them to say they were on there way but running late would have been great so knew where and when I had to be there.
simplify your processes/ number of people involved.
After getting a few quotes I thought Conroys hourly pricing was really competitive and great value.
The two movers who came on the day were really efficient and worked quickly and were friendly and easy to communicate with. Unfortunately the top my dining table has been damaged in transit - possibly by the straps holding it down. Otherwise a great experience
Super Quick
The movers were great and everything was done super quickly. Unfortunately they were unable to move my piano upstairs but that's definitleuy out of their control. Unfortunately the music stand attachment from my piano went missing during the move and sitll hasn't turned up but thye might have removed it and left it at my old place, which I will check.
Super Friendly
Super friendly crew and great customer service.
Latgely satisfied but concerned that no discussion has been raised on damaged items even though the damage was brought to my attention by the delivery crew.
Two items received were damaged on arrival. A leather couch was water damaged at its base and a wooden bench has its legs broken at the connection to the seat.
Overall A Good Service
Over all a good service, although a few things were broken which you expect, the service was good along with the communication
Overall the service was great but the quote was a bit confusing from my perspective as i thought the quote included the insurance but it didn't. The pick-up and delivery crew was awesome, nothing was a problem for both teams.