Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGood
Overall we were happy with the service and outcome. This is the second time we've used Conroy within six months. The staff were friendly and helpful. The one thing that could improve is the tracking. We received text updates and couldn't see that anything had changed. It would be good to receive updates specific to us.
Second time we have used Conroys - first was moving Melbourne to Brisbane - perfect move - ahead of schedule with zero damage. This move - Brisbane to New Zealand - once again ahead of schedule - but we do have some minor damage. Handle ripped off a tool box and I was devastated to see one of my stereo crates come off the truck "upside down" (it has wheels for f*#k sake - they go on the ground!) - as a result my rare vintage turntable has been damaged. Also got rather screwed with the Insurance aspect - had to get $100,000 cover for $60,000 worth of gear - and Yes - I did put a value on every item and it was ignored by your Brisbane staff.
Very pleased with care in packing. Jason did a great job. No problems with loading or unloading except that the bottom of about 6 boxes were wet.
Luckily nothing was damaged but it made carrying & storing the boxes that much harder. In fact, I don't believe the boxes should have got wet in the first instance, so I would mention this to anyone recommending your service.
Thank you
It was great having Casey to help with the beds. It also helped relieve my nerves to talk to her.
Thanks
Fiona
I had a great team around our move both based in Melbourne and in Auckland once my goods arrived. There was a hiccup with my stuff but it was rectified quickly and the delivery team was also great.
Love to recommend Conroy's as your movers take care and actually care. Guys who unloaded my stuff in Auckland did a great job, knowing to put stuff in the right rooms and the rest in the garage. That is intelligent moving. I came back and it was done.
When I recommend Conroy, it comes with a 'bear in mind' that the initial customer journey is still fragmented. I usually say to friends 'While the boys doing the heavy lifting on the day will get it right, you'll be dealing with two or three different people across email and phone and online forms from the quote, confirmation, payment and phone call to confirm the day before.'
A couple of glass frames cracked is no big deal in the scheme of things. Packaging excellent and storage for 2.5 years and everything in condition as left shows great storage conditions.
Thanks again Fiona and team.
The guys worked hard and were pleasant to deal with. Our only gripe is that they placed the sofas on their end without putting anything under them, so they got a bit dirty on the arms.
Everything arrived safe and sound.
The gentleman that delivered our goods to Umina Beach were professional, polite, hard working and a pleasure to deal with. Unfortunately the correspondence from the office was poor as it took many phone calls to try and figure out why our goods had not yet been delivered only to find out via the grapevine that two items had arrived on one vessel and our actual container was now coming by rail as the ship has broken down. Otherwise very happy from the service received in New Zealand as well as the packing and happy with the service received on the ground in Australia.
Had a good move with Conroy removals. The team were communicative and even though I had tight timeframes, managed to get everything done