Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat bunch of guys thanks regardless of fridge muck up all arrived in a good state. Missing one box of oils sauces and tea towels?? We were real lucky unloading between downpour. Thanks again.
Just on the paper work given at the end had they had bed bags, tv box etc and these were not used. resulting in some of the beds getting a big dirty. Was I charged for something not used. The guys were lovely and friendly
Hello, I would definitely recommend your Auckland based team to friends moving within Auckland, but probably not in Wellington if I’m honest.
Communication was great with the office team, and the Auckland truck team were fantastic. Three lovely, friendly, and efficient guys. Could hold a conversation and answered any questions I had. They appeared to work well together.
In Wellington I wasn’t contacted the day before the planned move, as per your processes, I ended up phoning at 4.55pm to be told I was on their list, and they were going to contact me in the morning, as he was waiting to see if anything came in overnight. I wasn’t sure how this would impact the jobs already on his list. Being told the morning of the move isn’t really helpful, as clearly, I had to arrange to be there. On this call though he did ask if I would prefer morning or afternoon, which was at least a little helpful. The truck arrived on schedule, but once they had finished, I asked one of them if they could help me put the bed together, to which I was told, we don’t carry tools on the truck, end of conversation. This is the first time ever, in all my moves the guys haven’t helped. It was a queen size bed that clipped together, so no tools were needed, nor did he even ask if I had any tools. Clearly, not interested in helping at all. Just seemed a little disappointing.
But overall thank you.
The delivery and unpacking was done by two employees who were friendly and worked very fast and effectively to pack our items. I was very happy with the delivery service. The communication before delivery could be improved. I had asked questions regarding customs forms that took multiple emails to get a response.
Still a great moving company we first used in 2006. However not quite as good as in 2006. Lots of minor damage - scratches and chips on furniture. But a very helpful and efficient team.
Professional
1.the communication with team has been effective, the team kept me updated on the status of shipment progress
2. the staff are respectful and professional, they arrived on time, packed all the items in a professional way, I have a lots of fraigile kitchen items , none of them are broken . At the same time, the staff have great sense of humour which eased lots of stress of our massive moving process
3. the price of consigment are competitive with other removal companies . I have did research for comparison of a few of quotes . Conroy offers the best value of service .
4. removing the wrapping rubbish after delivery is part of service which is great
Professional
John from Conroy Removals made contact with us for our removal from Auckland to Hamilton. He was very professional when he came to our home, and gave us confidence in them providing a first class service.
No complaints regarding the service as delivered.
We found the online ordering did not fit our circumstances and despite the on site visit by a sales rep to understand the requirements, the whole exercise was made more complicated than needed - partial order through sales rep and part required on line.. We made several calls to clarify requirements and the operations team did not seem to know of our requirements indicating that internal communication is not working. Suggestion would be for the sales rep to place the orders on behalf of clients.
Pick up at Patumahoe perfect except just one vital piece of furniture missed. Probably due to the fact that the first group had finished packing when the 2nd group arrived who came to wrap the furniture. The 3rd group packed the truck which was quickly and efficiently loaded. Perhaps we should have walked round more thoroughly with them. Our other criticism was the fact that when it came to unloading the Wellington team did not turn up until the van was nearly empty. Our family had to do most of the unloading with just one helper.